Senior IT Project Manager - SAP Sales and Service Cloud

We're Concentrix—the intelligent transformation partner. Solution-focused, tech-powered, intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. With unique data and insights, deep industry expertise, and advanced technology solutions, we help companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team drives transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by experts providing market-leading technology and insights to modernize and simplify the customer experience.

Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that improve outcomes and value for our clients. Our global team is devoted to ensuring every relationship is exceptional, and we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.”

About the role

We’re seeking a seasoned Senior IT Project Manager to lead complex enterprise IT initiatives within a regulated electric and gas utility environment. In this role, you will own the full project lifecycle—from project definition and planning through implementation, release coordination, and stakeholder adoption—while driving delivery against scope, cost, schedule, and quality commitments. This assignment is centered on enhancements to a recently deployed SAP Sales and Service Cloud platform, including expansion to additional user communities, with strong ownership of demand intake, backlog prioritization, and release sequencing in an iterative delivery model.

Location: Bothell, WA - Hybrid role (3 days onsite/week)

Responsibilities

• Lead end-to-end delivery of enterprise IT projects from initiation through implementation and stabilization.
• Develop and maintain comprehensive project plans, milestones, timelines, budgets, and status reporting.
• Drive accountability for project scope, cost, schedule, quality, and overall delivery outcomes.
• Manage enhancements and rollout activities for SAP Sales and Service Cloud across expanding enterprise user groups.
• Own demand intake, delivery pipeline governance, backlog prioritization, and release sequencing in an iterative or hybrid Agile environment.
• Establish clear communication plans and provide consistent updates to project teams, business stakeholders, leadership, and third-party partners.
• Provide day-to-day direction to cross-functional resources spanning business users, internal IT teams, and system integrators.
• Coordinate project governance activities, including risk management, issue resolution, dependency tracking, and decision escalation.
• Ensure structured change management and change control practices are followed within a compliance-sensitive, regulated environment.
• Prepare and maintain core project documentation, including charters, plans, RAID logs, status reports, financial tracking, and executive summaries.
• Partner with stakeholders to align business priorities with technical delivery plans and release readiness.
• Support successful user adoption by coordinating implementation planning, stakeholder engagement, and organizational change activities.

Qualifications

• 12+ years of IT project management experience, including 8+ years leading enterprise application projects end to end.
• Utilities domain experience, including IT project delivery for a regulated electric, gas, or combination utility.
• Working knowledge of the utility customer landscape and the operational demands of regulated environments.
• Hands-on project delivery experience with SAP Sales and Service Cloud, including implementation, enhancement, or user community rollout.
• Demonstrated success managing project scope, cost, schedule, and quality for initiatives of similar size and complexity.
• Experience leading iterative or hybrid Agile delivery, including pipeline management, backlog prioritization, and release planning.
• Proven ability to direct cross-functional teams across business, IT, and third-party delivery partners.
• Experience with structured change management and formal change control processes.
• Strong background in project documentation, executive status reporting, and budget tracking.
• Advanced proficiency with MS Project, Visio, Excel, and Word.
• Excellent communication, interpersonal, negotiation, leadership, planning, decision-making, analytical, and problem-solving skills.

Preferred: Exposure to SAP IS-U / S/4HANA Utilities billing and related FI-CA and FI/CO integration.

Pay

The base salary range for this position is $92,250 to $120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program
• 401(k) retirement plan
• Paid time off and holidays