Senior IT Project Manager (5504) - Department of Technology

About the role

The DT Project Management Office (PMO) oversees a portfolio of 100+ IT projects, leading critical initiatives that modernize IT infrastructure and applications. Our focus includes AI adoption, cloud transformation, business automation, asset management, CRM, data management and data lakes, collaboration tools, network and voice modernization, data center optimization, wireless access, public safety radio, cybersecurity, IT resiliency, and service management.

Responsibilities

• Lead complex, multi-year IT modernization projects from planning through implementation and operational transition.
• Define project scope, objectives, deliverables, timelines, budgets, resource plans, and success metrics.
• Develop and maintain project charters, work plans, risk registers, communication plans, and executive reporting.
• Ensure projects are delivered on schedule, within budget, and aligned with organizational priorities.
• Serve as the primary liaison between IT leadership, business departments, vendors, and external partners.
• Build consensus among diverse stakeholder groups and facilitate effective decision-making.
• Communicate project status, risks, recommendations, and business impacts to executive leadership and governance bodies.
• Translate complex technical concepts into clear business-focused communications.
• Oversee implementation activities including system integration, testing, deployment, user acceptance testing (UAT), and production readiness.
• Career growth opportunities through training, internal mobility, and subsidized education.
• Maintain awareness of industry trends and best practices.

Requirements

• Possession of a bachelor's degree in Computer Science, Information Technology, or other related field; AND
• Six (6) years of experience implementing and managing large scale integrated information systems projects; OR
• Ten (10) years of experience implementing and managing integrated information systems projects.

Qualifications

• Experience leading enterprise telecommunications or contact center modernization projects.
• Experience managing ServiceNow implementations or service management transformations.
• Familiarity with ITIL, Agile, Hybrid, and Waterfall project delivery methodologies.
• Strong executive presence and the ability to develop CIO-level reports, funding proposals, and strategic recommendations.

Skills

• Exceptional communication, stakeholder management, and project delivery skills.
• Highly collaborative leadership.
• Strategic thinking and ability to navigate complex organizational environments.
• Ability to drive organizational change and user adoption while minimizing operational disruption.
• Establish trust through transparency, accountability, and consistent delivery of results.

Benefits

• Competitive pay, benefits, and retirement options.
• Diverse work environment in a diverse city.

Pay

$223,652 - $240,760 Annual / $107.5250 - $115.7500 Hourly

Schedule

Hybrid work schedule in compliance with City & County of San Francisco policies on remote work which currently requires onsite work of a minimum of two (2) days per week.