Senior IT Project Manager (5504) - Department of Technology

About the role

The DT Project Management Office (PMO) oversees a portfolio of 100+ IT projects, leading critical initiatives that modernize IT infrastructure and applications. Our focus includes AI adoption, cloud transformation, business automation, asset management, CRM, data management and data lakes, collaboration tools, network and voice modernization, data center optimization, wireless access, public safety radio, cybersecurity, IT resiliency, and service management.

Responsibilities

• Lead complex, multi-year IT modernization projects from planning through implementation and operational transition.
• Define project scope, objectives, deliverables, timelines, budgets, resource plans, and success metrics.
• Develop and maintain project charters, work plans, risk registers, communication plans, and executive reporting.
• Ensure projects are delivered on schedule, within budget, and aligned with organizational priorities.
• Serve as the primary liaison between IT leadership, business departments, vendors, and external partners.
• Build consensus among diverse stakeholder groups and facilitate effective decision-making.
• Communicate project status, risks, recommendations, and business impacts to executive leadership and governance bodies.
• Translate complex technical concepts into clear business-focused communications.
• Oversee implementation activities including system integration, testing, deployment, user acceptance testing (UAT), and production readiness.
• Carefully coordinate technology modernization efforts involving telecommunications, cloud services, ServiceNow, infrastructure, and enterprise applications.
• Ensure compliance with organizational security, architecture, and governance standards.
• Identify project risks, dependencies, and issues; develop and execute mitigation strategies.
• Lead organizational change management efforts, including communication, training, and user adoption activities.
• Manage vendor relationships, procurement activities, contract execution, and third-party consulting engagements.
• Maintain vendor performance and ensure contractual deliverables are achieved.
• Support enterprise project governance, portfolio management processes, and project management best practices.
• Develop and present project performance metrics, dashboards, and recommendations to leadership.
• Promote continuous improvement and adoption of industry best practices in project delivery and service management.
• Lead cross-functional teams in a matrixed environment and foster a culture of accountability, collaboration, and transparency.
• Provide mentorship and guidance to project team members and junior project management staff.
• Encourage innovation, professional growth, and continuous learning.
• Maintain awareness of industry trends and best practices.

Requirements

• Possession of a bachelor's degree in Computer Science, Information Technology, or other related field; AND
• Six (6) years of experience implementing and managing large scale integrated information systems projects; OR
• Ten (10) years of experience implementing and managing integrated information systems projects.

Qualifications

• One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week).
• Experience leading enterprise telecommunications or contact center modernization projects.
• Experience managing ServiceNow implementations or service management transformations.
• Familiarity with ITIL, Agile, Hybrid, and Waterfall project delivery methodologies.
• Strong executive presence and the ability to develop CIO-level reports, funding proposals, and strategic recommendations.

Skills

• Exceptional communication and stakeholder management skills.
• Leadership and project delivery skills.
• Ability to navigate complex organizational environments and drive successful outcomes.
• Experience in public sector, or large enterprise environments.

Benefits

• Competitive pay, benefits, and retirement options.
• Career growth opportunities through training, internal mobility, and subsidized education.
• Diverse work environment in a diverse city.

Pay

$223,652 - $240,760 Annual / $107.5250 - $115.7500 Hourly

Schedule

Incumbent will conduct the majority of work at the Department of Technology, (1 S Van Ness, Ave San Francisco, CA 94103). However, there may be situations where the incumbent will be required to work at other sites throughout the City and County of San Francisco as necessary.