Senior IT Manager (Boston)

Key Responsibilities

• Lead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote)
• Build the IT roadmap (12–18 months) aligned to business goals, security posture, support scale and enterprise readiness, and compliance needs
• Own IT budget, vendor management, and license utilization
• IT Operations & Service Management: Run ITIL-aligned ITSM (incident, request, problem, change); maintain clear SLAs/OLAs and reporting
• Oversee global onboarding/offboarding, joiners-movers-leavers automation, and asset lifecycle
• Drive knowledge base, self-service, and automation to reduce MTTR and ticket volume
• Identity, Access & Endpoints: Own identity & access management (e.g., Okta/Azure AD), MFA/SSO policies, lifecycle/role mapping
• Manage macOS/Windows endpoints via MDM (e.g., Kandji/Jamf, Intune) with baselines and zero-touch
• Enforce device compliance, patching, EDR, disk encryption, and secure configurations
• SaaS & Collaboration: Govern SaaS portfolio (e.g., Google/Microsoft 365, Slack, Zoom, Atlassian, HRIS, CRM)
• Implement access reviews, least-privilege policies, app hygiene, and data retention/backup strategies
• Networks & Office IT: Own corporate networking (LAN/WAN/Wi-Fi, SD-WAN, VPN/ZTNA), meeting rooms, and print services
• Ensure reliable IT facilities for Boston HQ, Tel Aviv office and remote sites
• Security, Compliance & Resilience: Partner with Security on standards (SOC 2, SOX, GLBA, etc), audits, and evidence collection
• Lead IT’s role in BCP/DR and incident response; manage vendor risk for IT suppliers

Key Requirements

• Minimum of 8 years of experience in IT management, with at least 3 years in a leadership role
• Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred
• Proven ownership of identity & endpoint management, SaaS administration, corporate networking, and ITSM at scale
• 4+ years of experience managing and deploying configurations ownership of 100+ macOS endpoints using JAMF or similar MDM tools
• 4+ years of Experience managing/orchestrating IT help desk teams via tools such as JIRA
• Experience implementing ZTNA, SSO, SAML, RBAC-based authentication, and zero-touch onboarding
• 4+ years of experience implementing and managing SaaS services (e.g., Google Workspace, SSO platforms)
• Experience managing networking infrastructure across distributed locations
• Proven track record of developing and implementing IT strategies that drive business growth and innovation
• Strong leadership and communication skills, with the ability to motivate teams and engage with senior stakeholders
• Strong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment

Pay

$150,000 - $190,000 a year

We Believe Diversity is a Competitive Advantage

We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds. Compassion is a strength. We care about our customers and look to build long-term relationships with them. Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible. Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions. Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.