Senior IT Infrastructure Engineer / IT Generalist

About the role

We are seeking a highly skilled Senior IT Infrastructure Engineer / IT Generalist with extensive hands-on experience across networking, servers, cloud platforms, cybersecurity, and enterprise infrastructure. This role is ideal for a technical leader who thrives in complex environments, works independently, solves challenging problems, and delivers an exceptional customer experience. The successful candidate will serve as a senior technical resource, escalation point, project lead, and mentor while supporting diverse IT environments and driving infrastructure excellence.

Responsibilities

• Design, implement, configure, and troubleshoot complex IT infrastructure with minimal supervision.
• Serve as the highest level of technical escalation for networking, server, cloud, and security-related issues.
• Lead infrastructure deployments, upgrades, migrations, and technology refresh projects.
• Administer, optimize, and support Microsoft 365 and Microsoft Azure environments.
• Install, configure, maintain, and troubleshoot both physical and virtual server environments.
• Deliver outstanding customer service during both remote and onsite engagements.
• Mentor and develop Tier 1 and Tier 2 engineers while promoting technical best practices.
• Maintain thorough technical documentation and communicate effectively with clients and internal teams.
• Identify opportunities to improve infrastructure performance, security, and operational efficiency.

Technical Qualifications

Enterprise Networking

• Expert-level experience configuring and troubleshooting enterprise networking environments.
• Hands-on expertise with Cisco, Meraki, Dell, Aruba, HP ProCurve, Ubiquiti, and comparable networking platforms.
• Strong knowledge of: VLANs, Routing and Switching, VPN Technologies, Firewall Configuration, Network Segmentation, TCP/IP and DNS, Wireless Networking, Network Security.

Servers & Virtualization

• Deployment, administration, and troubleshooting of enterprise server hardware.
• Extensive experience with: VMware ESXi, Microsoft Hyper-V.
• Experience supporting enterprise storage platforms including Synology, Dell EMC, or similar.
• Strong understanding of backup solutions, disaster recovery, replication, and business continuity planning.

Microsoft Cloud & Azure

• Advanced administration of Microsoft 365, including: Exchange Online, SharePoint Online, Microsoft Teams, Intune, Microsoft Entra ID (Azure AD).
• Experience designing, deploying, and supporting Azure infrastructure, including: Virtual Networks, Virtual Machines, Identity & Access Management, Azure Security.
• Ability to independently architect, implement, and troubleshoot cloud environments.

Security & Physical Access Control

• Experience implementing and supporting enterprise security and access control solutions, including: Paxton Net2, ProdataKey, Turing, Milestone, Axis, Hikvision, and similar enterprise platforms.
• Knowledge of complete security system deployments, including controllers, cameras, cabling, networking, and system integration.

Printers & Peripheral Devices

• Strong troubleshooting skills for enterprise printers, scanners, copiers, and related peripherals.
• Ability to diagnose both hardware and software issues, including internal component failures and connectivity problems.

Unified Communications & VoIP

• Experience administering Avaya Cloud Office, including: User provisioning, Call routing, Auto attendants, System optimization.
• Strong knowledge of Avaya IP Office, including: SIP Trunking, Extensions, Hunt Groups, On-premises integrations.
• Experience troubleshooting VoIP performance issues including latency, jitter, packet loss, and Quality of Service (QoS).
• Experience migrating legacy phone systems to cloud-based communications platforms with minimal business disruption.

Qualifications

• 10+ years of hands-on IT infrastructure and systems administration experience.
• Proven ability to independently troubleshoot and resolve complex technical issues.
• Strong experience leading technical projects from planning through implementation.
• Excellent customer-facing communication and documentation skills.
• Experience supporting multiple client environments; Managed Service Provider (MSP) experience is strongly preferred.
• Demonstrated ability to mentor junior engineers and lead by example.

Preferred Certifications

• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft 365 Certified: Enterprise Administrator Expert
• Cisco Certified Network Associate (CCNA) or equivalent networking certification

Benefits

• Health Insurance: 100% Employer paid medical, dental, and vision coverage. Spouse/Family additional.
• Paid Time OT: Includes vacation, holidays, and personal time.
• Retirement Plan: 401(k) with 4% company contribution.

Pay

$75,000 - $90,000 per year

This response is AI-generated, for reference only.