Senior IT Engineer

About the role

Skylo Technologies is the world’s first commercial, standards-based 'direct-to-device' satellite service operator. We connect standard smartphones, wearables, and IoT devices directly to existing satellites—eliminating global coverage blind spots without requiring custom hardware. Backed by a cloud-native 3GPP Non-Terrestrial Network (NTN) infrastructure, Skylo works with Tier-1 chipmakers, satellite operators, and mobile network operators (MNOs) to keep critical workflows connected globally. At Skylo, every role leverages cutting-edge technology and AI tools daily to amplify output.

Responsibilities

• Own, monitor, and scale Skylo's global IT footprint across offices in the US, Finland, and India.
• Manage cloud productivity suites (Google Workspace/Enterprise) and essential SaaS tools (Slack, Jira/Confluence, GitHub, Zoom).
• Design and optimize role-based access controls (RBAC) and user lifecycle workflows via modern IAM platforms (e.g., Okta).
• Manage and secure a highly distributed, mixed-OS fleet (primarily macOS with some Windows) utilizing advanced MDM solutions (Jamf, Kandji, Intune).
• Implement and maintain robust, high-performance corporate office network infrastructure. Ensure maximum uptime and security using firewalls, VPNs, Zero Trust Network Access (ZTNA), VLANs, and enterprise Wi-Fi 6 environments.
• Partner closely with our InfoSec and Network Engineering teams to enforce rigid security frameworks. Actively maintain system compliance documentation and audit readiness for SOC 2 and ISO 27001.
• Proactively identify manual, repetitive workflows (such as IT onboarding or ticketing pipelines) and design automated, self-service resolutions using modern scripting languages and generative AI-driven tools.
• Act as the highest tier of engineering support for complex, cross-functional corporate IT issues, maintaining strict service level objectives (SLOs) while providing high-touch support to global staff and leadership.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field (or equivalent practical experience).
• 5+ years of experience in an IT Systems/Infrastructure role, with a proven track record of handling mid-to-large scale tech environments.
• Strong knowledge of operating systems (Windows, macOS, Linux) office productivity, Google Workspace, Okta, Jira/Confluence, Slack, Office 365 and IT Asset Management.
• 3-6 plus years in IT Service Desk / IT Technical Support with escalation handling experience.
• Familiarity with network fundamentals (DNS, DHCP, VPN, LAN/Wi-Fi troubleshooting), Familiarity with network protocols, firewalls, and VPN technologies.

Qualifications

• The compensation range for this position is dependent on location. These ranges reflect the low and high end of the range Skylo reasonably and generally expects to pay the hired candidate in this role. Bay Area, CA: $115,000 - $125,000

Skills

• Deep technical proficiency in modern Identity and Access Management (IAM), cloud-first fleet management (MDM), and enterprise networking.
• A forward-thinking mindset that leans heavily into automation and AI tools.

Benefits

• EEO Statement: Skylo is an equal-opportunity employer and we celebrate diversity. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, parent or caregiver status, political affiliation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service consistent with applicable federal, state, and local laws.

Pay

• The compensation range for this position is dependent on location. These ranges reflect the low and high end of the range Skylo reasonably and generally expects to pay the hired candidate in this role. Bay Area, CA: $115,000 - $125,000

Schedule

• This role is located Mountain View, CA where we prefer onsite 5 days a week in office.