Senior IT Engineer

Responsibilities

• Administer all Microsoft 365 services, including but not limited to Exchange Online, SharePoint Online, OneDrive for Business, Teams, Azure AD, Intune, and other related M365 workloads.
• Manage user identities, licenses, and permissions within Azure Active Directory and Microsoft 365.
• Monitor system health, performance, and availability of all M365 services, proactively identifying and resolving issues.
• Perform regular audits of M365 configurations and user activities to ensure compliance and security.
• Manage and maintain M365 policies, including data retention, eDiscovery, and data loss prevention (DLP).
• Oversee M365 service updates, patches, and feature rollouts, ensuring minimal disruption to users.
• Develop and maintain comprehensive documentation for M365 configurations, processes, and procedures.
• Implement and enforce M365 security best practices, including Conditional Access, MFA, and privileged identity management.
• Configure and manage M365 security features such as Advanced Threat Protection (ATP), Microsoft Defender for Office 365, and Security & Compliance Center policies.
• Ensure M365 compliance with industry regulations such as ISO 27001 and internal security policies.
• Respond to and investigate security incidents related to the M365 environment.
• Provide expert-level support for M365 related issues, resolving complex problems that escalate from other IT team members and end-users.
• Troubleshoot connectivity, synchronization, and performance issues across various M365 applications.
• Lead or participate in M365-related projects, including new feature deployments, migrations, and integrations with other systems.
• Provide technical guidance and recommendations for M365 adoption, optimization, and future roadmap planning.
• Stay current with new Microsoft 365 features, services, and industry trends to recommend strategic improvements.
• Develop and deliver training to end-users and other IT team members on M365 best practices and new functionalities.
• Utilize PowerShell scripting for automation of routine M365 administrative tasks, reporting, and configuration management.
• Implement and administer device management and device hardening procedures using Kaseya VSA and JAMF software.
• Have a solid understanding of networking concepts (DNS, TCP/IP, Firewalls, VPNs, Cisco Endpoint Security) as they relate to M365 connectivity.
• Have knowledge of Microsoft Power Platform (Power Apps, Power Automate, Power BI) is preferred.
• Have experience with other cloud platforms (Amazon Web Services, Google Cloud Platform) is a plus.
• Experience in a law firm environment is preferred but not required.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 7+ years of progressive experience in IT administration, with at least 3 years dedicated to Microsoft Office 365 administration in an enterprise environment.
• Deep expertise in administering and troubleshooting the following M365 services:
• Exchange Online
• SharePoint Online and OneDrive for Business
• Microsoft Teams (administration, policies, and voice integration)
• Azure Active Directory (user management, SSO, Conditional Access, PIM)
• Microsoft Intune (device management, app deployment, compliance policies)
• M365 Security & Compliance Center (DLP, Exchange Mailbox Searches, Audit Log Search)
• Strong proficiency in PowerShell for M365 administration and automation.
• Knowledge of Microsoft Power Platform (Power Apps, Power Automate, Power BI) is preferred.
• Familiarity with ISO 27001 framework and service management principles.
• Experience with other cloud platforms (Amazon Web Services, Google Cloud Platform) is a plus.
• Experience in a law firm environment is preferred but not required.