Senior IT Engineer

Insource provides expertise to our clients in HR, Finance, and Technology. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients' staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients.

About the role

Working as part of a service delivery team, you will:

• Participate in client technology upgrades and projects varying in scope from cloud migrations, complete network upgrades, network infrastructure design, GSuite/Office 365/Azure/AWS/Dropbox migrations/implementations, and new product adoptions.
• Actively participate in meetings with network/server engineers and helpdesk technicians to discuss new issues, latest technologies, case studies, roadblocks, and outstanding incidents.
• Work closely with IT Support Specialists and IT Managers to effectively communicate issues, project milestones, and make recommendations to client management.
• Assist with researching, testing, and developing solutions for both corporate IT and clients on an annual basis.
• Participate in sales and strategy meetings with existing and potential clients, contribute to knowledge management, and develop Maintenance Policies for each client.
• Monitor and react to alerts via automated network monitoring systems.
• Attend and actively participate in departmental meetings, coordinate resource deployment, and drive innovation for end-users in collaboration with IT Managers.

Requirements

• Unique ability to work with both business and technical-minded people to plan and execute against project timelines and deliverables.
• A strong understanding of TCP/IP Networking Protocols and Procedures, Windows Server and Workstation Operating Systems, Exchange, IIS, SQL, terminal server, Xen/VMware or similar virtualization technology, Google Apps, Dropbox, and Citrix.
• Experience managing over 30+ servers, monitoring, helpdesk systems, and setting up system efficiencies.
• Proven adeptness in detail-oriented work and demonstrated analytical/research skills.
• Passion for constantly seeking improvement in technology solutions.
• Ability to multi-task across clients, industries, and technologies while maintaining professionalism and composure.
• Bachelor’s Degree in MIS, Engineering, or Computer Science; and/or equivalent work experience.
• 3 years in a customer-facing, technical support/management role.

Benefits

• Challenging, exciting consulting work without overnight or long-distance travel.
• Competitive salary.
• Health, dental, life, short-term, and long-term disability insurance.
• Generous paid time off.
• Company holidays.
• Tuition reimbursement.
• 401K with company matching.