Senior IT Engineer

Key Responsibilities

• Hands-On Engineering (70–75%)
  • Cloud & Systems Engineering
    • Architect, administer, and troubleshoot AWS cloud services (IAM, EC2, S3, VPC, monitoring).
    • Manage hybrid Microsoft 365 and Active Directory services (Exchange Online, Teams, SharePoint permissions, Azure AD).
    • Maintain Windows servers, patching, backups, disaster recovery procedures, and monitoring systems.
  • Networking & Security
    • Configure, maintain, and troubleshoot enterprise network components: switches, routers, firewalls (e.g., Fortinet, Cisco, Palo Alto), VPN, WLAN.
    • Implement and manage security tools: endpoint protection, MFA, email security, vulnerability management, and security monitoring.
    • Participate in incident response, root‑cause analysis, and remediation efforts.
  • Helpdesk & Escalation Support
    • Serve as Tier 3 technical escalation for complex issues across systems, networking, and security.
    • Maintain endpoint environment (Windows laptops/desktops, SaaS applications, patching, compliance).
    • Oversee user lifecycle workflows and ensure provisioning standards across AD and Microsoft 365.
• Technical Projects & Architecture
  • Lead implementation of IT infrastructure projects including migrations, upgrades, and new technology rollouts.
  • Document systems, create runbooks, and improve operational processes and automation.
• Management & Leadership (25–30%)
  • Provide guidance, mentorship, and technical oversight to junior and mid‑level IT staff.
  • Collaborate with leadership on technical strategy, budgeting, infrastructure planning, and vendor management.
  • Maintain accountability for system uptime, security posture, and SLA performance.
  • Aid in drafting IT policies, security standards, and operational documentation.

Qualifications

• 10–12 years of hands-on experience in IT systems engineering, network engineering, and cloud administration.
• 4+ years of AWS experience
• Strong expertise with AWS, Microsoft 365, Active Directory, Windows Server, and modern endpoint management.
• Deep knowledge of networking fundamentals: firewalls, VPNs, switching, routing, and wireless networks.
• Strong background in IT security, including MFA, vulnerability scanning, endpoint protection, and patching.
• Experience acting as a technical lead or team supervisor (formal management experience is helpful but not required).
• Strong troubleshooting, analytical thinking, and ability to self‑manage in high‑paced environments.
• Experience with scripting or automation (PowerShell, Python, Bash) is preferred.
• Relevant certifications are a plus (AWS, CCNA/CCNP, Microsoft, Security+, etc.).