Senior IT Engineer

Responsibilities

• Act as Tier 2 technical support for escalations and complex issues
• Architect and implement infrastructure and cloud solutions for small to mid-sized businesses
• Support and maintain environments including Windows Server, Microsoft 365, Azure, Active Directory, virtualization (VMware), Fortigate firewalls, and Rubrik backups
• Perform on-site visits for project work, assessments, and troubleshooting
• Collaborate with account managers to align IT strategy with client business goals
• Document client environments and follow best practices for security and standardization
• Provide mentorship to junior team members and help develop SOPs
• Participate in on-call rotation for after-hours support when required

Requirements

• 10+ years of hands-on IT experience, including 3–5 years in an MSP environment
• Deep knowledge of Microsoft ecosystems: Windows Server, Microsoft 365, Azure
• Experience with firewalls, switches, and networking fundamentals (TCP/IP, VLANs, VPNs)
• Virtualization experience with Hyper-V and/or VMware
• Familiarity with RMM/PSA tools like ConnectWise or similar
• Strong communication skills and client-facing professionalism
• Ability to manage multiple priorities in a dynamic, fast-growing MSP environment
• Certifications (e.g., Microsoft, CompTIA, Cisco, VMware) are a plus but not required
• Experience with Microsoft Teams Rooms, Teams Phone systems, or modern cloud-first infrastructure solutions

Benefits

• 401(k) eligibility after 3 months
• Dental insurance
• Health insurance
• unlimited PTO
• cell phone and Internet reimbursement
• choice of Mac or Windows laptop