Senior IT (Cloud) Engineer

Your Mission

Serve as a key engineer within IT Operations, shaping enterprise IT capabilities with an AI-first, system-agnostic mindset.
Design, implement, and continuously improve AI-enabled operational workflows leveraging Microsoft Azure, Microsoft 365, and Copilot experiences.
Apply AI tooling to reduce manual toil, accelerate troubleshooting, surface insights, and improve service reliability.
Lead and execute complex technical initiatives spanning endpoint management, identity, access, collaboration, and productivity platforms.
Provide Tier 3 / escalation-level support for high-impact and complex issues, including executive-level (white-glove) support.
Use metrics, telemetry, and AI-generated insights to identify trends, anticipate issues, and inform continuous improvement.
Partner with IT leadership to mature enterprise Incident, Problem, Change, and Asset Management practices independent of vendor-locked tooling.
Collaborate cross-functionally with Security, Privacy, GRC, Engineering, and Business teams to ensure solutions align with trust, compliance, and scalability standards.
Navigate ambiguity, shifting priorities, and evolving requirements while maintaining operational stability.
Champion experimentation, learning, and responsible use of AI within enterprise IT operations.

Your Experience Includes

• Bachelor's degree in computer science, Information Systems, Information Technology, or a related field
• 7+ years of experience supporting enterprise IT systems in a global SaaS or technology-driven environment
• Deeply experienced managing endpoints at scale, with strong working knowledge of all OS environments (Mac & Windows)
• Skilled with modern MDM and endpoint management platforms (e.g., Kandji, Intune, Workspace ONE, or equivalent), with a system-agnostic approach
• Hands-on with Azure, Microsoft 365, Azure Virtual Desktop, and Copilot capabilities, applying them to solve operational, productivity, and service delivery challenges
• Genuinely passionate about AI, automation, and emerging technology, with real-world experience applying AI tools beyond experimentation
• Proven ability to lead technical work in ambiguous, fast-moving, and incomplete problem spaces
• Comfortable operating in highly regulated, security-focused environments with strong attention to detail
• Trusted partner to executives, capable of delivering polished, discreet, and high-quality support
• A strong systems thinker who balances technical depth with business context and user experience

Preferred Experience

• Experience building automation using platforms such as Power Automate, low-code/no-code tools, or integration frameworks
• Familiarity with AI copilots, LLM-enabled tooling, or AI-assisted operational workflows for IT or business operations
• Exposure to cloud-first enterprise IT architectures across identity, access, device management, and security
• Experience collaborating across IT Ops, Security, Privacy, and Engineering in a SaaS environment

Where we Work

We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Benefits

• Comprehensive healthcare coverage
• Flexible PTO
• Equity RSUs
• Annual performance bonus opportunities
• Retail account support
• 14+ weeks of paid parental leave
• Career development opportunities
• Company-paid privacy certification exam fees

Resources

Check out the following to learn more about OneTrust and its people:

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Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.

Equal Employment Opportunity

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.