Senior IT Business Systems Lead

About the role

Lighthouse Technology Services is partnering with our client to fill their Senior IT Business Systems Lead position! This is a direct placement opportunity and will be onsite in Lockport, NY. No C2C or subcontracting arrangements will be considered.

Responsibilities

• Build and maintain a 12-36 month technology roadmap covering hardware, networks, cybersecurity, ERP systems, data/reporting, and user support aligned with business goals and operational priorities
• Lead and govern third-party managed IT and cybersecurity providers responsible for infrastructure, networks, hardware deployment, help desk operations, monitoring, and security performance
• Own the ERP roadmap for standardization, automation, reporting improvements, inventory reduction support, and integration with HR, payroll, and other business systems while reducing long-term dependency on external support
• Establish and oversee a proactive cybersecurity posture including endpoint protection, access controls, backups, disaster recovery, monitoring, email security, and fraud prevention
• Build and manage the IT and business systems budget, including managed services, ERP consulting, software licensing, hardware refresh, security tools, and integration projects
• Support food safety and regulatory compliance requirements by ensuring technology systems maintain data integrity, access controls, traceability, document control, and audit readiness
• Partner cross-functionally with Operations, Engineering, Supply Chain, Sales, Compliance, Quality, HR, and Administration to improve standardization, automation, and documentation
• Ensure reliable help desk experience through clear communication around outages, changes, and user support while using ticket trends to drive root-cause improvements
• Evaluate and recommend the optimal outsourced versus internal mix of IT capabilities based on operational effectiveness and financial impact
• Present business cases for major technology investments and changes to the internal/external support model

Requirements

• 10+ years of progressive IT, business systems, or technology leadership experience, including at least 5 years with vendor and budget ownership in mid-market manufacturing, distribution, or similar environment
• Proven experience leading a hybrid IT model with limited internal staff and multiple third-party partners (managed service providers, ERP consultants, software vendors)
• Strong ERP and business-systems background; Epicor experience strongly preferred or equivalent mid-market manufacturing ERP platform experience
• Practical cybersecurity oversight experience with the ability to assess risk, set priorities, and challenge external recommendations when needed
• Demonstrated success translating business needs such as inventory reduction, automation, risk management, and standardization into effective technology and systems plans
• Understanding of how technology supports food safety documentation, traceability, audit readiness, and compliance in regulated manufacturing environments (SQF experience strongly preferred)
• Comfortable operating within a disciplined management framework with clear accountability, scorecards, and issue resolution (experience with EOS or similar frameworks is a plus)
• Strong cross-functional communication and collaboration skills with the ability to work effectively across all levels of the organization

Qualifications

• Not specified

Skills

• Not specified

Benefits

• Not specified

Pay

Pay Range: $118,000 - $187,000 plus potential annual bonus based on company/individual performance

Schedule

Onsite in Lockport, NY