Senior IT Business Analyst

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team.

About the role

Retail Technology is looking for a curious and dynamic Business Analyst to join Vail Resorts’ rapidly growing Retail Applications Group. As a partner to the Retail, Rental, and Operations departments, this individual will help support the technology at each of the 250 retail locations, focused on a core suite of Retail Applications including ERP (inventory, distribution, buying, etc.), reporting, and point-of-sale functionality. Working cross-functionally with Merchandising, Operations, Warehousing, Accounting, Ecommerce, and other areas of IT, this person is a key contributor supporting production system health and delivering key IT enhancements.

The ideal candidate for this role is excited to help a team improve, develop, and implement SDLC (Software Dev Life Cycle) and customer service best practices in a uniquely complex environment. They will be comfortable moving between the technical analyst, business analyst, and quality assurance spaces, as this role requires flexibility between each of those disciplines. This position brings value to the organization through thought leadership, technical acumen, process design, business partnership, and collaboration with our 3rd party development partners. We are looking for a candidate that enjoys troubleshooting in the field as much as they enjoy facilitating business requirements.

Responsibilities

• Production Management
  • Assess severity/priority of production issues, determine business impact, and communicate progress during resolution with high proficiency.
  • Remediate issue tickets following ITIL practices across retail systems, server integration points, access provisioning, and more.
  • Ensure all system changes meet change control, testing, and documentation standards, maintaining system stability and compliance while supporting business priorities.
  • Responsible for proactive production monitoring and dashboard development.
  • Executes, optimizes, and ensures all SOX (Sarbanes Oxley), PCI (Payment Card Industry), and DSR (Data Subject Request) tasks are completed thoroughly with a high attention to detail.
  • Subject Matter Expert and Process Owner technically supporting multiple business and IT groups.
  • High technical aptitude using SQL, data monitoring, and job management tools to troubleshoot complex issues.
• Enhancement Delivery
  • Identify and deliver key system enhancements to improve system stability and business functions.
  • Ensure all enhancement work follows the SDLC process, meets SOX (Sarbanes Oxley) and PCI (Payment Card Industry) requirements, and maintains all required compliance documentation.
  • Proficient in QA (Quality Assurance) Life Cycle by developing test plans and test scripts, documenting test results, and reporting on results while coordinating usage of test environments.
  • Peer reviewer for requirements and test plan documentation for bug and enhancement work aligning to SDLC practices.
• Stakeholder Management
  • Build strong relationships with third-party vendors, IT partners, and business stakeholders to proactively support our production environment and deliver on enhancement tasks.
  • Facilitate and own business stakeholder’s backlog management for enhancements following SDLC practices.

Requirements

• 5+ years of demonstrated IT business analysis or production support experience following ITIL practices.
• Ability to remediate technical issues thoroughly with quality customer support and clear communication.
• Ability to deliver system enhancements using SDLC methodologies while leading through requirements, design, and testing process.
• MS Development Technologies, including PowerShell, SQL Server, SSRS, SSIS.
• Prior application ownership experience (e.g., Aptos POS, Sales Audit, CRM, Loss Prevention, MMS, Oracle Retail, Manhattan Associates, SAP, Silvon, IT connect, ServiceNow).
• Strong SQL and system diagramming skills.
• Effective communication & interpersonal skills; comfortable speaking with and translating between technical and non-technical team members at all levels of the organization.
• Strong documentation skills.
• Keen attention to detail, ensuring high-quality application deployments.
• Ability to manage multiple technical enhancements as well as application maintenance.
• Ability to work in a fast-paced environment, comfortable with shifting priorities.
• Bachelor’s degree or relevant experience in Information Systems, Computer Science, or related concentration.

Preferred Qualifications

• IT Experience in retail, outdoor industry, or hospitality field.
• Prior APTOS, MMS, or similar software application experience.
• Exposure to a wide variety of database technology including AS/400 & DB2 in addition to more modern platforms.
• Experience with Analytics tools – SSAS, SSRS, SAS, Tableau, Alteryx.
• Strong Excel skills – Macros, VBA, Advanced Formulas.
• Work order system experience, such as Ivanti, Jira, etc.
• PMI-BA, PMI-ACP, IIBA, PSPO, POPM, ITIL, or other accredited certification or coursework is a plus.

Pay

The expected total compensation for this role is $89,348.00 - $105,000.00 plus an annual bonus. Individual compensation decisions are based on a variety of factors.

Benefits

• Ski/Mountain Perks: Free passes for employees, employee discounted lift tickets for friends and family, and free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Excellent training and professional development.
• Health Insurance: Medical, Dental, and Vision Insurance plans (for eligible seasonal employees after working 500 hours).
• Free ski passes for dependents.
• Critical Illness and Accident plans.

Schedule

• Employment Type: Year-round.
• Shift Type: Full-time.
• Hybrid work environment: Employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states where Vail Resorts operates (California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming).

Minimum age: At least 18 years of age.