Senior IT Architect

About the role

The Senior IT Architect serves as the enterprise technical expert for the Microsoft 365 tenant environment, with a Microsoft 365 Copilot administration component. The role contributes to the development of Copilot architecture, governance, and adoption across the organization. Alongside maintaining a healthy Microsoft 365 tenant, this position promotes responsible AI adoption at scale. The ideal candidate pairs deep Microsoft 365 tenant administration expertise with strong knowledge of AI strategy, Copilot architecture, and agent governance. You will report directly to our Lead IT Architect.

Responsibilities

• Own the end-to-end Microsoft 365 Copilot architecture, setting the enterprise roadmap, evaluating emerging capabilities, and defining the governance, security, and readiness standards for how Copilot is deployed, extended, and managed.
• Serve as escalation point for Copilot architecture decisions, advising leadership and influencing enterprise AI strategy.
• Partner with business functions to drive Copilot adoption training.
• Analyze usage patterns to identify underutilized capabilities, adoption gaps.
• Own resolution of escalated Copilot and Microsoft 365 tenant issues, engaging Microsoft support and service owners as needed.
• Assist Lead Architects with day-to-day Microsoft 365 tenant management, upholding configuration standards, service governance, and operational consistency across the tenant.
• Assess Microsoft 365 Message Center and roadmap updates for tenant impact, coordinating feature rollouts, validation testing, and readiness communications.
• Support Microsoft 365 license management, maintaining entitlement accuracy, efficient assignment, and cost-effective consumption across the tenant.

Qualifications

• 5+ years of Microsoft 365 tenant administration
• 1+ years of supporting Copilot service within Microsoft enterprise tenants
• Microsoft certifications relevant to the role (valued)
• Bachelor’s degree in information technology or related field, or equivalent technology experience
• Deep, demonstrable working knowledge of Microsoft 365 Tenant administration licensing, configuration, and governance in an enterprise environment
• Working knowledge of Power Platform administration and environment strategy as it relates to Copilot Studio and agent deployment
• Familiarity with scripting languages (such as PowerShell) and Microsoft 365 automation, including experience designing and implementing automation solutions using Microsoft Flow, Power Automate, and PowerApps
• Experience building reporting and dash