Senior IS Analyst - Compliance Operations

About the role

As a Senior IS Analyst within the GIS eDiscovery and Compliance Operations team, you will provide ongoing support for Franklin Templeton’s Enterprise Compliance Archiving infrastructure. This role requires deep knowledge of Microsoft Office 365, with a specialization in Microsoft 365 Purview Compliance Portal and third-party data feeds and integrations. You will develop automation improvements to ensure system performance, accurate monitoring, and service resiliency. This position provides escalated Tier 2 support, applies advanced subject matter expertise to complex business issues, and is regarded as a subject matter expert. You will frequently contribute to the development of new ideas and methods, working on complex problems where analysis of situations or data requires an in-depth review of multiple factors and independent judgment within broadly defined policies and practices.

Responsibilities

• Tier 1 & Tier 2 support for Microsoft 365 Purview Compliance Portal
• Manage permissions within MS Purview Compliance Portal based on completion of Access Request form/workflow
• Manage corporate retention policies within MS Purview Compliance Portal – Data lifecycle Management
• Support eDiscovery cases & surveillance policies (eDiscovery/Communication Compliance)
• Support data archiving connectors (including third-party connectors) into O365 (Data Connectors)
• Solution, document, and execute request changes pertaining to MS Purview Compliance Portal
• Monitoring and reporting to ensure data quality and service resiliency
• Process design, documentation, and automation
• Work with vendors to resolve stakeholder issues encountered by using compliance tools
• Maintain Microsoft 365 Compliance licensing, as required
• Ability to manage multiple activities in a fast-paced environment

Requirements

• Bachelor’s degree in computer science, Computer Information Systems, or an equivalent combination of education, certification, and experience
• Knowledge of Microsoft 365 and Microsoft 365 Purview
• Overall 3+ years of industry experience with a background in working with financial institutions and their regulatory requirements surrounding communications retention
• Good experience with supporting and configuring Microsoft 365 Purview Compliance Center
• Experience with PowerShell, Azure Automation Runbook, Logic App or similar scripting languages
• Experience in working with at least one of the financial services industry’s major regulatory data archive vendors
• Proficient in use of Outlook/Exchange Online, SharePoint, Microsoft 365 Purview Compliance Portal, Microsoft Teams, ServiceNow and other database functionality/concepts
• General understanding of FINRA regulations and Compliance

Qualifications

• Good interpersonal skills and positive work ethic
• Exceptional attention to detail
• Strong problem-solving, analytical skills and technical aptitude
• Excellent communication skills (both verbal and written)
• Ability to manage several tasks simultaneously
• Able to multitask and prioritize effectively
• Effective partnership & collaboration
• Good documentation skills using PowerPoint, Confluence, Microsoft Visio and other documentation tools

Benefits

• Annual discretionary bonus
• 401(k) plan with an 85% company match on pre-tax and/or Roth contributions, up to IRS limits
• Comprehensive healthcare options, insurance, and disability benefits
• Employee Stock Investment Program (ESIP) with discounted share purchase opportunities
• Learning resources and career development programs
• Reimbursement for certain education expenses
• Paid time off including vacation, holidays, sick leave, parental & caregiving leave, bereavement, volunteering, floating holidays
• Wellbeing program

Pay

Annual salary range: $116,200 – $158,300, depending on location and level of relevant experience, plus discretionary bonus.

Schedule

Hybrid schedule: 3 days per week in office at one of the following locations: St. Petersburg, FL; Rancho Cordova, CA; San Mateo, CA; New York, NY; Fort Lauderdale, FL.