Senior Internal Consultant
About the role
The Senior Internal Consultant of Consulting and Service Delivery is a valued member of the Office of the CEO, reporting to the Senior Manager of Consulting and Service Delivery. Under general supervision, the Senior Internal Consultant provides client-facing, consultative, and advisory services to MUSC Health Executive Leadership, Integrated Clinical Centers of Excellence (ICCE), business units, functional areas, and teams, and serves as a collaborative liaison to functions across the health system.
Responsibilities
Provides advisory, program management (managing multiple projects), process improvement and other consultative support to leaders, programs, initiatives, projects and or ICCE/Business units across the health system.
Provides support for the ICCE Accountability Operational Planning related to development of operational plans for service line structure.
Serves as a member of the Office of the Chief Administrative Officer: Support the functions of ICCE Accountability Operational Plan development, performance alignment, measurement, management & accountability, and transformation.
Proactively track and monitor opportunities for improvement and organizational expectations of leaders and connect resources to improve performance and drive value.
Mentor and develop staff on projects and professional development opportunities, although this role doesn’t have direct supervisory responsibilities.
Serves as a member of the Office of the CEO: Promotes a culture of transparency and collaboration across the health system and assists business units in navigating the health systems processes, procedures and major initiatives.
Identify opportunities for intelligent automation, AI-enabled workflows, and digital innovation to reduce administrative burden and strengthen the quality of decision-making across the enterprise.
Qualifications
Master's degree required. Master of Health Administration (MHA) or Master of Business Administration (MBA) preferred. Other relevant graduate disciplines (MPH, MS, or equivalent) will be considered.
Minimum of 3 years of progressive experience in healthcare administration, management consulting, program management, or operational performance improvement. Experience within an academic medical center or large, integrated health system is strongly preferred.
Required Certifications / Skills (or completion within 1 year of hire): Certifications Project Management Professional (PMP – Required)
Preferred Qualifications: Organization Change Management (Preferred) AI certifications in healthcare AI applications, AI strategy, or equivalent Experience with AI agent development or intelligent automation platforms