Senior Internal Communications Specialist

About the role

Responsible for planning, developing and directly managing Gift of Hope’s internal communications to ensure employee knowledge and engagement with organizational goals, business objectives, programs and initiatives.

Responsibilities

• Advance Gift of Hope’s mission, vision and core values: providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual.
• Adhere to its policies and procedures in carrying out the responsibilities of this position.
• Develop and maintain strong relationships with senior management and teams across the organization to develop and implement timely, sustainable and effective internal communications and guidance on an ongoing basis.
• Collaborate and work closely with Human Resources, senior leadership and employee committees to plan and implement internal communications that reinforce positive culture and instill the organization’s mission, vision, core values and performance attributes across the workforce.
• Identify and analyze needs, opportunities, feedback, metrics and best practices to plan, develop, implement and evaluate all activities.
• Manage all aspects of organization’s monthly Town Hall meeting including proposing/researching topics, writing scripts/coaching presenters, producing presentation slides, scheduling and execution of rehearsal and meeting, editing meeting recording and ensuring high attendance/participation.
• Provide strategic communication support to enhance culture through a variety of vehicles including Diversity, Equity, Inclusion, Belonging & Culture initiatives; execution, awareness and action planning around annual Engagement & Inclusion Survey; ongoing contribution to new hire onboarding including presenting at New Hire Orientation and production of New Hire Starter Guide.
• Serve as a Marketing & Communications liaison to the Gift of Hope Advisory Board.
• Conceptualize, research, synthesize, write, edit and produce ongoing internal executive and all-staff communications in print, digital and video/multimedia formats to engage, inspire and inform staff across the organization in all functions and service sites.
• Communications include business information, organizational changes and updates, employee benefits, strategic performance, operations performance, special events, employee development initiatives, emergency management, employee surveys and announcements.
• Develop, disseminate and update all communications on regular schedules, on an ongoing basis and as needed to ensure consistency, reliability and timeliness of organizational communications and information.
• Develop and manage content calendar and internal communications platforms, processes, tactics and tools, including the employee intranet, internal e-newsletters, monthly all-staff meetings, all-staff emails, and digital signage.
• Train staff on communications guidelines to adhere to corporate style and brand; provide education in use of ServiceNow for approved producers on Connect 2.0.
• Contribute to ongoing revisions to Communications Handbook.
• Develop and provide standards, guidance and support for all leadership, staff, departments, work groups and committees in contributing content, sharing information and utilizing internal communications platforms and processed.
• Review sanctioned internal newsletters and all-staff communications, ensuring adherence to organizational standards and processes.
• Maintain current knowledge of industry trends and stay up to date with professional and technical knowledge in marketing, communications and customer experience technologies and practice.
• Independently manage special projects as assigned.
• Aid other members of the Marketing & Communications team on communications initiatives as needed.
• Promote an environment that supports quality assurance and performance improvement by facilitating the timely identification and reporting of Opportunities for Improvement including discovered opportunities for improvement, deviations, reported complaints, and other adverse events, and foster a non-punitive Quality culture focused on continuous process improvement.
• Actively contribute to a culture of cybersecurity awareness. Protect the confidentiality, integrity, and availability of the organization's information assets by following established security policies and procedures, completing all required cybersecurity training on time, reporting potential security issues promptly, and practicing secure handling of data, systems, and credentials in day-to-day activities.
• Must follow security policies, protect organizational data, and report potential security issues.
• Complete all required administrative tasks, training and honor commitments to meet individual and organizational needs in a timely manner.
• Actively engage in learning and professional development opportunities and collaborate with supervisor to establish and maintain written short‑and long‑term professional development goals.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in communications, public relations, journalism, marketing or related field or equivalent work experience.
• 5-10 years’ related experience in journalism, communications, public relations or marketing, including experience in internal communications platforms, software and analytics; healthcare experience preferred.
• Excellent writing portfolio, including news and copywriting for multiple platforms and audiences, and demonstrated ability to efficiently create high-impact content.
• Excellent experience and applied knowledge of organizational voice and editorial style.
• Adept with multiple communications platforms, software and analytics, as well as asset and content management; familiar with content management systems (CMS) such as Salesforce.
• Knowledge and experience working with webinar/video conferencing technology and platforms.
• Excellent critical thinking and ability to analyze, resolve problems and develop solutions.
• Ability to think strategically in program planning and development.
• Ability to build strong, collaborative relationships and work effectively with peers, teams, other departments, leadership and external partners to achieve organizational goals.
• Ability to communicate succinctly and persuasively in oral and written communications.
• Ability to represent Gift of Hope in a professional manner.
• Ability to speak to motivate and inspire others.