Senior Interior Design Specialist, Cabinetry & Home Renovation

About the role

Joining a new Wayfair store launch means being part of something special from Day 1. During the first several weeks, you will work alongside the team to help set up, organize, and prepare the store for opening, which will look different from your long-term day-to-day responsibilities. This hands-on, team-first experience helps bring our store to life and sets us up for success once we open our doors to the community and our customers.

Responsibilities

• Own the Design Process: Lead cabinetry and home renovation projects from concept to completion. Use 2020 Design Live or similar software to develop layout plans, renderings, and product recommendations based on customer inputs, measurements, and needs.
• Be the Technical Expert: Educate customers on cabinetry construction types (framed vs. frameless), materials (MDF, plywood, solid wood), finishes (painted, stained, laminated), and specialty features (soft-close hinges, pull-outs, and more).
• Deliver Personalized Consultations: Whether it's in-store, virtual, or in-home, you'll meet customers where they are. You'll listen deeply, learn their style and renovation goals, and recommend functional, beautiful solutions tailored to their timeline and budget.
• Connect the Dots from Start to Finish: Develop floor plans, mood boards, 3D visuals, and complete product packages. You'll manage each project’s full lifecycle—from early design to final purchase—and offer support through post-order services to ensure a smooth renovation experience.
• Educate + Inspire: Stay ahead of design trends and new materials, bringing fresh ideas to every customer interaction. Help customers see how tile, flooring, kitchen, bath, and plumbing products can work together to create the space they’ve dreamed of.
• Leverage Design + Sales Tools: Use analytics and digital tools to build persuasive space plans, presentations, and shopping experiences that help grow the business while putting your creativity to work.
• Thrive in a Dynamic Environment: With evolving customer needs, product assortments, and promotions, you’ll stay focused, flexible, and ready to pivot—all while delivering high-impact experiences.
• Always Be Selling (ABS): Every interaction is an opportunity. You’ll generate new leads, build customer rapport, and close on personalized solutions that help grow your pipeline and the store’s performance.
• Contribute to Store Success: Help with visual updates, floor sets, and inventory tasks as needed—and bring your ideas to the table! We’re a team that builds (and wins) together.
• Operate as “One Team”: You will support Wayfair’s total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.

Requirements

• Design Experience: 3+ years of experience in kitchen, bath, cabinetry, or home renovation design. You know your way around spatial planning, product selection, and what works (and what wows). Bonus points for 1–2 years focused on cabinetry.
• Technical Proficiency: You’re confident working in 2020 Design software. Familiarity with CRM/POS systems (like Salesforce) helps too.
• Sales Know-How: You’ve got a track record of meeting or beating your sales goals—and you know how to build trust while selling big ideas and beautiful designs.
• Flexible Schedule: Retail hours mean nights, weekends, and holidays. You’re ready to show up when your customers need you most.
• Education: A Bachelor’s degree or college diploma in a related field is preferred, but your experience and design sensibility speak volumes.
• Leadership + Training Experience: If you’ve mentored or trained others in a retail or design setting, even better! You know how to lift up your team and lead by example.
• Professional Certification (Preferred): NKBA, NAHB, NARI, or KBDI certifications are a plus and help you stand out as a true renovation pro.
• End-to-End Product Knowledge: You bring the full package—from cabinetry to tile—and have the confidence to guide customers through every step.
• Collaborative Spirit: You thrive in a team-focused environment and take pride in supporting your peers just as much as your customers.
• Top-Notch Organization: Strong attention to detail, follow-through, and communication make you a trusted partner from consultation to completion.

Qualifications

• Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.

Benefits

• Competitive Pay & Bonus: Earn competitive compensation with regular opportunities for performance-based increases and substantial quarterly bonus opportunity.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediately—because work-life balance matters.
• 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.
• Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
• And So Much More: We’ve got more good stuff where that came from!

Pay

Hourly Base Pay: USD 24.00 - USD 25.50

Schedule

Retail hours mean nights, weekends, and holidays.

Location

Columbus, Ohio