Senior Integrator

About the role

The Senior Integrator is a senior‑level individual contributor responsible for leading Ravyx's most complex and high‑impact integration initiatives while strengthening the overall capability, efficiency, and scalability of the Integration function. In addition to owning sophisticated customer implementations, the Senior Integrator provides technical leadership and mentorship to Integrators, identifies and drives departmental process improvements, establishes and promotes integration best practices, and serves as a senior technical resource across the organization. This role works with Integration Management to increase team capacity, improve implementation quality and consistency, reduce operational bottlenecks, and develop the technical capabilities of the broader Integration team. The position does not require direct people‑management responsibility but is expected to demonstrate significant technical and functional leadership across the department.

Responsibilities

• Complex & Strategic Integration Leadership: Lead the technical delivery of the organization’s largest, most complex, and highest‑impact customer integrations; analyze complex customer and business requirements; design, test, validate, deploy, and stabilize strategic implementations; anticipate technical and operational risks and develop mitigation strategies; lead system upgrades, migrations, and customer technology initiatives; partner with Development, Product, Project Management, Support, Sales, and other teams on complex solutions.
• Technical Leadership & Escalation: Serve as a senior technical escalation point for complex integration challenges; lead advanced troubleshooting and root‑cause analysis across interconnected systems; provide technical directions when standard solutions are insufficient; act as subject‑matter expert for Integration Management and cross‑functional stakeholders; help establish technical standards and best practices for the Integration function.
• Integrator Leadership, Mentoring & Development: Provide ongoing technical leadership, coaching, and mentorship to Integrator I and II employees; assist with complex problem‑solving, solution design, and customer situations; facilitate knowledge‑sharing sessions and technical training; identify common technical knowledge gaps and partner with management to improve team capability; support onboarding and technical development of new Integrators; promote consistency in integration configuration, documentation, testing, and delivery.
• Department Process Improvement: Proactively evaluate Integration workflows, processes, tools, and procedures for efficiency, quality, scalability, and customer experience; lead process‑improvement initiatives; identify repetitive or inefficient activities and recommend automation or standardization; develop and maintain implementation standards, technical documentation, configuration standards, and best practices; analyze recurring implementation issues and develop sustainable solutions; partner with Integration Management to improve workload capacity and departmental effectiveness; support implementation of new tools, technologies, processes, and operating practices; measure the impact of process changes.
• Business & Customer Impact: Provide senior technical consultation for strategic, high‑value customer initiatives; support technical discovery and solution planning for complex opportunities; remove technical and operational barriers that could delay implementations; increase departmental throughput by handling complex work that would otherwise require significant management or team capacity; provide technical input to Sales, Product, Operations, and leadership when evaluating customer requirements and business opportunities.
• Knowledge Management & Standards: Establish and maintain high‑quality technical documentation and integration standards; develop reusable implementation guides, troubleshooting resources, and technical training materials; ensure critical technical and product knowledge is transferred throughout the Integration team; promote consistent application of established integration standards and procedures.

Requirements

• 7+ years of progressively responsible experience in systems integration, POS, implementation, retail technology, or comparable technical environments.
• Extensive experience leading complex customer implementations and integrations.
• Advanced knowledge of POS/retail environments, hardware, networking, Windows environments, databases, APIs, SQL, scripting/query tools, and related technologies.
• Demonstrated ability to independently analyze complex business and technical requirements and determine appropriate solutions.
• Advanced troubleshooting and root‑cause‑analysis capabilities.
• Experience mentoring or developing technical professionals.
• Experience improving technical or operational processes.
• Strong customer‑facing consultation and communication skills.
• Ability to influence technical and operational outcomes without formal direct‑report authority.
• Strong business judgment and ability to balance technical solutions with customer and operational requirements.