Senior Integration Engineer

About the role

This role is a key member of the Integration/Automation team and will focus primarily on the Workato platform, with exposure to MuleSoft and other middleware technologies. You will support cross-functional teams by serving as a technical resource for integrations spanning ServiceTitan, Workday, Salesforce, and ERP systems.

Responsibilities

• Integration Development
  • Lead the research, design, development, testing, and delivery of new integrations between ServiceTitan, Workday, Salesforce, ERP systems, and third-party applications using Workato as the primary integration platform
  • Create technical design specifications, perform unit and system integration testing, and deploy and support all integrations end-to-end
  • Understand business problems and build efficient, scalable solutions using Workato recipes, connectors, and callable recipes, supplemented by MuleSoft APIs and flows where appropriate
  • Develop and maintain RESTful and SOAP-based API integrations, webhooks, event-driven architectures, and batch data processing workflows
  • Build custom Workato connectors and actions using the Workato SDK when out-of-the-box connectors do not meet requirements
  • Develop and maintain MuleSoft Anypoint APIs, flows, and DataWeave transformations for complex integration scenarios
• Integration Administration & Operations
  • Proactively monitor inbound and outbound data integrations, system health, job execution, error rates, alerts, and notifications across Workato and MuleSoft environments
  • Build and maintain robust error handling, retry logic, and alerting mechanisms within integration recipes and flows
  • Participate in platform upgrades and release reviews for Workato and MuleSoft, identifying impact and enhancement opportunities associated with new features and connector updates
  • Create detailed integration specifications, field mappings, data transformation logic, and API documentation to support the full integration deployment lifecycle
  • Research integration failures, perform root cause analyses, and report findings and remediation plans to management and business stakeholders
  • Collaborate with functional leads on escalated issues
• Data Management, Reporting & Audits
  • Design and implement data reconciliation processes to ensure integrity across integrated systems
  • Produce and review audit reports to assess integration performance, error handling effectiveness, and data quality
  • Create dashboards and monitoring views within Workato and MuleSoft to provide real-time visibility into integration health
  • Maintain and enhance reporting frameworks to support operational excellence and SLA compliance
  • Translate business requirements into integration-driven reporting solutions and analytics
• AI-Powered Integrations
  • Design and implement integration workflows that leverage AI/ML APIs (e.g., OpenAI, Anthropic Claude, Google Vertex AI) to automate data enrichment, classification, and decision-making within business processes
  • Build intelligent document processing pipelines using AI services for extraction, summarization, and validation of unstructured data flowing through integration workflows
  • Integrate natural language processing and generative AI capabilities into Workato recipes and MuleSoft flows to enable smart routing, automated responses, and content generation
  • Evaluate and adopt AI-powered features within Workato (e.g., Workato Autopilot) and MuleSoft to accelerate recipe development, improve error resolution, and optimize integration performance
  • Evaluate and adopt AI-powered features within Workato (e.g., Workato Autopilot) and MuleSoft to accelerate recipe development, improve error resolution, and optimize integration performance

Qualifications

• 5+ years of hands-on experience designing, developing, and supporting enterprise integrations using iPaaS platforms (Workato required; MuleSoft strongly preferred)
• Strong experience building Workato recipes, managing workspaces, and using Workato SDK to build custom connectors
• Experience with MuleSoft Anypoint Platform, including Mule flows, DataWeave, API Manager, and Anypoint Studio
• Deep knowledge of REST and SOAP APIs, JSON, XML, XSLT, OAuth, and common authentication patterns
• Experience integrating with enterprise systems such as ServiceTitan, Workday (HCM, Finance, Payroll), Salesforce, and ERP platforms
• Strong working knowledge of SQL and database concepts for data mapping, transformation, and reconciliation
• Experience with CI/CD pipelines, version control (Git), and deployment automation for integration assets
• Strong understanding of integration design patterns (pub/sub, request/reply, batch, event-driven) and middleware architecture
• Knowledge of all phases of the system development lifecycle, including production support
• Strong analytical skills, problem-solving, and troubleshooting abilities
• Excellent written and verbal communication with a focus on technical documentation and cross-team collaboration
• Ability to work independently as well as in a team environment
• Highly organized with the ability to multi-task and prioritize effectively while demonstrating a sense of urgency
• Experience integrating AI/ML APIs (e.g., OpenAI, Anthropic, Google AI) into enterprise workflows for tasks such as data extraction, classification, or content generation