Senior Insurance Systems Product Owner

About the role

The Senior Insurance Systems Product Owner at The Church Insurance Companies (CIC) is responsible for owning and optimizing CIC’s core insurance systems and related applications end to end. This role serves as the primary strategic and operational bridge between CIC business partners, Information Services, and third-party vendors, ensuring that systems capabilities effectively support underwriting, policy administration, billing, claims, and reporting needs.

Responsibilities

• Serve as Senior Product Owner for Majesco, ONEINC, LexisNexis, FIS, and ISO/Verisk platforms.
• Own end-to-end lifecycle of system changes including intake, requirements definition, prioritization, testing, release validation, and post-release review.
• Partner with Business Owners to influence product roadmaps, identify optimization opportunities, and align vendor delivery with CIC business priorities.
• Proactively identify system risks, dependencies, and improvement opportunities across underwriting, claims, billing, endorsements, and applied cash.
• Act as CIC’s senior liaison to BDO and other vendors, holding accountability for ticket quality, prioritization, and timely resolution.
• Monitor vendor performance, manage escalations, and ensure deliverables meet both functional and operational expectations.
• Participate in vendor governance and application review meetings as CIC’s systems authority.
• Lead User Acceptance Testing & Quality Assurance for underwriting, policy, billing, and endorsement changes included in scheduled releases.
• Define testing standards, validate business outcomes, and ensure releases are production-ready.
• Partner closely with Underwriters, CIC Director, CUO, and functional leaders to design and deliver operational and ad hoc reporting.
• Translate business questions into system logic and data outputs.
• Document, train, and enable change.
• Operate as a senior on-site systems resource for the Vermont office.
• Coordinate technical support for meetings, audits, and key events (Zoom/Teams, conference room technology, equipment needs).
• Provide escalation-level desktop and application support for complex or high-impact issues.
• Lead leadership and influence.
• Mentor junior staff or contractors as applicable.
• Demonstrate ownership mentality and continuous improvement mindset.

Qualifications

• Proven ability to operate independently in a complex, regulated insurance systems environment.
• Strong understanding of policy administration systems, underwriting workflows, and insurance operations.
• Exceptional ability to translate business needs into technical requirements and executable outcomes.
• Excellent vendor management, prioritization, and communication skills.
• Comfortable balancing strategic initiatives with day-to-day operational demands.
• 8+ years of progressive experience in insurance systems, product ownership, business systems analysis, or related roles.
• Prior experience serving as Product Owner or lead business systems resource strongly preferred.
• Bachelor’s degree preferred; equivalent combination of education and experience considered.
• Associate in Technology (ITS) designation from The Institutes a plus.

Benefits

Join us and Create A Better Future For Yourself! Flexible Benefits Available To Eligible Employees. Medical (including Vision), Dental, Core Benefits Automatically Provided To Eligible Employees. Employer funded defined benefit pension plan (five year vesting), Employee Life Insurance, Spouse and Dependent Life Insurance, Accidental Death and Dismemberment (AD&D) Insurance, Short-Term Disability (STD) coverage, Long-Term Disability (LTD) coverage (elected as either pre-tax or after-tax), Business Travel Accident Insurance, Worker’s Compensation, Employee Assistance Program, Retiree health insurance (eligible after 10 years), Retiree life insurance, Elective Benefits Available To Eligible Employees: 401(k) with matching contributions (immediate vesting), Flexible Spending Accounts (FSAs), Commuter Benefits, New York’s 529 College Savings Program (NY State residents), Educational Assistance Program available to eligible employees, Parental Leave available to eligible employees, Time Off available to eligible employees: Vacation, Sick, Personal and Holidays. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.