Senior Instructor, Talent Management and Development

About the role

The Leadership Instructor will play a critical role in the successful delivery and long-term sustainability of the Supervising at Grid program. This role provides consistent National Grid representation in class, supports high-quality facilitation, reinforces learning after each session, and helps build the internal capability required to transition the program to sustainable National Grid ownership over time.

Responsibilities

• Deliver and support Supervising at Grid classroom sessions, serving as a visible National Grid representative and trusted point of contact for participants and vendor co-facilitators.
• Provide strong facilitation, coaching, and participant engagement to reinforce leadership concepts and connect learning to the role of front-line supervisors.
• Partner with external facilitators, vendors, and internal stakeholders to address questions, risks, and delivery issues in real time.
• Support day-of class readiness, including room set-up, materials, technology, security coordination, attendee experience, and facilitator needs.
• Lead post-class follow-up activities to reinforce learning, respond to participant needs, and identify operational or content-related gaps.
• Capture feedback from participants, facilitators, and stakeholders to strengthen continuous improvement and inform program adjustments.
• Help build internal program knowledge and facilitation capability so the program can transition from initial implementation to sustainable National Grid ownership.
• Promote consistency across regions by following established delivery standards, communication practices, and program expectations.
• Collaborate with Facilities, Security, IT, business partners, and Technical Training teams to ensure each session is delivered smoothly and professionally.
• Support program reporting, issue escalation, and lessons learned by sharing observations, risks, and recommended improvements with program leadership.

Requirements

• Experience facilitating leadership, supervisor, or operational learning programs.
• Strong classroom presence with the ability to engage adult learners, manage group discussion, and reinforce practical application.
• Demonstrated ability to coordinate logistics, troubleshoot issues, and maintain a high-quality participant experience.
• Strong communication skills with the ability to work effectively with participants, facilitators, vendors, business leaders, and cross-functional support teams.
• Ability to gather feedback, identify themes, and recommend practical improvements to strengthen program delivery.
• Strong organizational skills with the ability to manage competing priorities, deadlines, and on-site delivery requirements.
• Comfort using Microsoft 365 tools, including Outlook, Teams, Forms, Word, Excel, and PowerPoint, to support communication, planning, tracking, and reporting.

Qualifications

• Experience facilitating leadership development, supervisor readiness, operational training, or technical training programs.
• Experience supporting regional or multi-site training delivery.
• Experience working with external vendors or facilitator partners.
• Familiarity with National Grid operations, supervisor expectations, safety culture, and field leadership environment.
• Ability to travel to assigned class locations across MA and NY 30% of the time or as required to support in-person program delivery.

Skills

• Facilitation skills
• Communication skills
• Organizational skills
• Microsoft 365 proficiency

Benefits

Salary range for Upstate NY (Syracuse, Albany): $101,000-$118,000
Salary range for Downstate NY (Brooklyn, Long Island): $121,000-$142,000
Salary range for Millbury, MA: $114,000-$133,000

Pay

Salary range for Upstate NY (Syracuse, Albany): $101,000-$118,000
Salary range for Downstate NY (Brooklyn, Long Island): $121,000-$142,000
Salary range for Millbury, MA: $114,000-$133,000

Schedule

Salary range for Upstate NY (Syracuse, Albany): $101,000-$118,000
Salary range for Downstate NY (Brooklyn, Long Island): $121,000-$142,000
Salary range for Millbury, MA: $114,000-$133,000