Senior Institutional Mental Health Account Specialist, Neuroscience – COBENFY – Portland, OR

Working with Us

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

About the Role

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Responsibilities

• Promotes approved indications of BMS products within a defined territory or region to meet or exceed assigned sales targets in a compliant manner.
• Creates demand for BMS medicines by articulating in a balanced manner the clinical and scientific rationale for use of products in appropriate patients.
• Engages with and continuously maintains/grows a high level of scientific expertise in all assigned products and therapeutic areas.
• Prepares and successfully implements comprehensive territory and account plans by outlining strategic drivers, tactics, and applying resources to appropriately promote assigned product(s) to health care providers, hospital administrators, key influencers and ancillary hospital staff along the patient continuum within a geographically defined area.
• Uses available tools to derive insights and to dynamically inform call plans. Provides feedback on experience using these tools to leadership to enable continuous improvement.
• Develops and leverages strong professional relationships with customers in clinical practice, pharmacy department, pharmacy and therapeutics committee (P&T) and other key influencers to encourage formulary access and product availability throughout the hospital.
• Demonstrates thorough understanding of access/affordability & reimbursement services and payer/formulary within hospitals.
• Demonstrates thorough understanding of hospital-based treatment pathways, discharge planning, and multidisciplinary care coordination.
• Builds and maintains strong professional credibility with regional thought leaders (RTLs), community-based physicians/HCPs in private practice, hospital-based physicians/HCPs, medical groups practices, office staff, and other stakeholders in the patient care continuum as their primary point of contact.
• Liaises with other BMS functions, including, but not limited to, partner portfolio aligned Therapeutic Areas Specialists (TAS) to deliver an overall higher Customer Experience (Cx) – by meeting HCP needs in a timely and scientific manner, and Key Account Managers (KAM) to identify and address account needs as appropriate.
• Prioritizes the safe and appropriate use of BMS products while also focusing on overall business results and performance objectives while exemplifying BMS values.
• Spends 100% of their time in the field engaging solely with our customers in Community Mental Health Centers, Certified Community Behavioral Health Centers, and Hospitals.

Qualifications

• Advanced scientific degree and/or preferred 5+ years of pharmaceutical or biotechnology experience as healthcare sales / MSL / HCP / nurse.
• Ability to communicate scientific or clinical data accurately and convincingly to help physicians best serve their patients.
• Demonstrated experience building and maintaining strong credibility with key community- and hospital-based customers, office staff, case managers, and others in the customer influence network via a customer-centric mindset and desire to create positive and differentiated Customer Experience (Cx).
• Experience in Psychiatry is preferred.
• Experience in Community Mental Health Centers, Certified Community Behavior Health Centers, and Hospitals preferred.
• Demonstrated understanding of acute care, hospital, and healthcare systems and institutional treatment dynamics.
• Demonstrated experience engaging with P&T committee members and knowledge of formulary, reimbursement processes.
• Demonstrated strong capability in account management skill sets, superior selling competencies, and proven sales performance track record of meeting or exceeding goals.
• Demonstrated ability to work effectively cross-functionally with a positive team mindset and can-do attitude. Strong selling and promotional skills proven through a track record of performance.
• Customer/commercial mindset: Demonstrated ability to drive business results. Experience identifying, engaging, and cultivating credibility with customers across the patient care journey. Demonstrated account management skills and problem-solving mentality. Understands the patient journey and can customize engagement and deliver tailored messages. Demonstrated resourcefulness and ability to connect with customers.
• Scientific Agility: Excellent communication and presentation skills to articulate scientific and clinical data in an easy-to-understand manner to help HCPs best serve their patients. Has a strong learning mindset and passion for science. Prioritizes staying current with the latest data. Analytical Capability: Ability to analyze data, such as prescribing patterns, market trends, and HCP preferences. Data-driven insights help Institutional MHAS strategize and target their efforts effectively. Ability to segment HCPs based on their preferences and other relevant factors. This helps them tailor their communication and product presentations to suit individual HCP needs. Understanding how to interpret and analyze data related to BMS products, customer preferences, clinical data.
• Techonological Agility: Understanding, adapting, and effectively using technology in various aspects of healthcare business and interacting with HCPs. Utilizing various digital communication channels such as emails, instant messaging apps, and video conferencing to stay in touch with healthcare professionals, colleagues, and clients. Enables Institutional MHAS to respond promptly to inquiries, share updates, and maintain effective communication. Competency using internal software or CRM tools to collect, enter, and manage quality data in a timely and compliant manner, track interactions, and plan future engagements with healthcare professionals. Ability to use the Medical on Call technology effectively. Keeping up to date with technological advancements and changes.
• Teamwork/Enterprise mindset: Strong business acumen to understand and analyze business and market drivers and develop, execute, and adjust business plans. Demonstrates a strong sense of learning agility. Seeks out and learns from unfamiliar experiences, and then applies those lessons to achieve better results in subsequent situations. Track record of balancing individual drive and collaborative attitude. Holds a high level of integrity and good judgment, in order to navigate the requirements of the role effectively and compliantly in accordance with BMS policies and procedures.

Benefits

Bristol Myers Squibb offers a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Pay

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience.

Schedule

The role is field-based and is anticipated to spend 100% of their time in the field engaging solely with our customers in Community Mental Health Centers, Certified Community Behavior Health Centers, and Hospitals.