Senior Inside Sales Representative

About the role

The Granite Group is hiring Senior Inside Sales Representatives for existing and future Eastern Massachusetts branches. This is a great opportunity to grow with New England's fastest-growing plumbing, hydronics, HVAC, and PVF wholesale distributor.

Responsibilities

• Support contractors, plumbers, HVAC professionals, builders, and other trade customers.
• Process orders and answer product questions.
• Recommend solutions and contribute to a positive branch experience.
• Help process orders and answer product questions.
• Contribute to a positive branch experience.

Qualifications

• Strong customer service, communication, and problem-solving skills.
• Sales-minded approach with a focus on helping customers succeed.
• Experience in plumbing, HVAC, PVF, hydronics, wholesale distribution, construction supply, or related field preferred.
• Ability to learn and communicate technical product information.
• Strong organizational skills and attention to detail.
• Team-oriented attitude and commitment to excellence.
• Bilingual English/Spanish skills are a plus.

Benefits and Perks

• Competitive pay and comprehensive benefits.
• Career growth opportunities with a fast-growing New England distributor.
• Supportive team environment where customer service and product knowledge are valued.
• Access to respected industry brands and ongoing learning opportunities.
• A company culture built on teamwork, accountability, and strong customer relationships.

About The Roles

These positions are ideal for someone who enjoys a fast-paced branch environment, takes pride in providing excellent customer service, and can build strong relationships with trade professionals. Successful candidates are dependable, detail-oriented, sales-minded, and eager to keep learning about the products our customers rely on.

What You’ll Do

• Aid customers face to face and by phone with orders, pricing, availability, and product questions.
• Recommend plumbing, HVAC, PVF, hydronic, and related products based on customer needs.
• Enter and process customer orders accurately and efficiently.
• Build relationships with contractors, plumbers, HVAC technicians, builders, and other trade professionals.
• Support branch sales goals by identifying customer needs and suggesting value-added products or services.
• Work with branch teammates to maintain a smooth, organized, and customer-friendly operation.