Senior Inside Property Claim Adjuster
USAA · Phoenix, AZ · 3 wk ago
$64k–$122k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes "Why USAA?" and "The Opportunity", "What You'll Do", "What You Have", "What Sets You Apart", "Compensation range", "Benefits". Also mention schedule: hybrid role requires 3 days per week in office, training schedule, shift details. So we need sections: About the role (maybe from "Why USAA?" and "The Opportunity"?). Responsibilities (What You'll Do). Requirements (What You Have). Qualifications? Could combine. Skills? Could be part of What Sets You Apart? Benefits (Benefits). Pay (Compensation range). Schedule (Hybrid, training, shift). Must not repeat job title. No metadata like Job ID. Remove boilerplate: EEO, visa sponsorship note? That's maybe not boilerplate but it's a note about visa sponsorship; but it's not a section; we can keep as a short paragraph maybe under About? But instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The visa sponsorship note is legal? Might be considered boilerplate; but it's specific to role. However they said remove EEO/equal-opportunity/scam-warning boilerplate. Visa sponsorship note is not exactly EEO but could be considered legal. Safer to drop it. Also drop "Applications for this position are accepted..." etc. Also drop "USAA is an Equal Opportunity Employer..." etc. Also drop "The above description reflects the details considered necessary..." maybe keep? It's generic; could be considered boilerplate. Probably drop.
We need to preserve all substantive information. So we need to keep: Why USAA? mission statement, core values, support military spouses, remote/hybrid flexibility. The Opportunity description: role details, hybrid 3 days/week, locations, no relocation assistance, telephone concentrated environment, hourly non-exempt, training 12 weeks, shift 8-5:30 with occasional evenings/weekends. What You'll Do list (many bullet points). What You Have list (requirements). What Sets You Apart list (preferred qualifications). Compensation range: $63,590 - $121,530. Benefits: list of benefits. Schedule: hybrid 3 days/week, training schedule, shift.
We must use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content. We have About the role (mission, values). Responsibilities (What You'll Do). Requirements (What You Have). Qualifications (maybe What Sets You Apart? Could be Qualifications or Skills). Skills (maybe also from What Sets You Apart). Benefits. Pay. Schedule.
We must not create sections with filler. So we need to ensure each heading has substantive content.
Let's map:
- About the role: include "Why USAA?" paragraph, mission, core values, support military spouses, remote/hybrid flexibility.
- Responsibilities: the bullet list from "What You'll Do". Use
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content. We have About the role (mission, values). Responsibilities (What You'll Do). Requirements (What You Have). Qualifications (maybe What Sets You Apart? Could be Qualifications or Skills). Skills (maybe also from What Sets You Apart). Benefits. Pay. Schedule.
We must not create sections with filler. So we need to ensure each heading has substantive content.
Let's map:
- About the role: include "Why USAA?" paragraph, mission, core values, support military spouses, remote/hybrid flexibility.
- Responsibilities: the bullet list from "What You'll Do". Use - .
- Requirements: the bullet list from "What You Have". Use
- .
- Qualifications: maybe combine "What Sets You Apart" as qualifications? Or we could have Skills section for those. Let's decide: Qualifications: include "What Sets You Apart" bullet list (preferred qualifications). Skills: maybe we could separate technical skills like Xactimate, estimating, etc. But that overlaps. To avoid thin sections, we could have Qualifications include those, and skip Skills. But we need to follow instruction: Prefer a few substantive sections over many thin ones. So we could have About, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule. That's 7 sections. That's fine.
We need to ensure we don't repeat job title. No headings for Job ID.
Now we need to output only HTML fragment, no /. Use
for each section heading. Use
for prose. Use
- for lists.
We must preserve all substantive information. Let's extract details.
About the role:
- Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
That's the prose.
Responsibilities: list from "What You'll Do". Let's capture each bullet:
- Proactively manage assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.
- Partner with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
- Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identify subrogation potential resulting from unusual characteristics.
- Identify coverage concerns, review prior loss history, determine and create Special Investigation Unit (SIU) referrals, when appropriate. Determine coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.
- Determine and negotiate moderate complexity claims settlement. Develop recommendations and collaborate with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.
- Maintain accurate, thorough, and current claim file documentation throughout the claims process.
- Apply proficient knowledge of estimating technology platforms and virtual inspection tools; Utilize platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.
- Apply working knowledge of industry standards of inspection, damage mitigation and restoration techniques.
- Serve as an informal resource for team members.
- Recognize and address jurisdictional challenges such as applicable legislation and construction considerations.
- Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
- May be assigned CAT deployment travel with minimal notice during designated CATs.
- Work various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
That's many bullets.
Requirements: from "What You Have":
- High School Diploma or General Equivalency Diploma.
- 2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.
- Experience handling water loss claims including water mitigation, water loss estimating, and reconciliation.
- Experience with full file ownership handling claims from start to finish (FNOL, estimating, reviewing policy, making coverage decisions, settlement).
- Developing (Working) knowledge of residential construction.
- Working knowledge of estimating losses using Xactimate or similar tools and platforms.
- Demonstrated negotiation, investigation, communication, and conflict resolution skills.
- Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.
- Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
Qualifications: from "What Sets You Apart":
- Virtual Property Adjusting: Experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies such as Hosta, Hover, Xactimate, and ClaimsX.
- Industry Designations: Insurance industry credentials such as AINS, CPCU, AIC, or SCLA, or actively pursuing certification.
- Estimating Expertise: Proficiency in Xactimate, including Level 1 and/or Level 2 certification.
- Customer Service: Experience working in a call center or high-volume customer interaction environment.
- Licensing: Currently hold an active Adjuster License.
- Education: Bachelor's degree.
- US military experience through military service or a military spouse/domestic partner.
Benefits: from "Benefits:" paragraph:
- At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
We could list as bullet list.
Pay: from "Compensation range:" and following paragraphs.
- Compensation range: The salary range for this position is: $63,590 - $121,530.
- USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). (We may drop visa sponsorship note as legal? Might be considered boilerplate but it's specific. However instruction says remove EEO/equal-opportunity/scam-warning boilerplate. Visa sponsorship is not exactly those. Might keep but it's a legal note. Safer to drop? It's not EEO but it's a restriction. Could be considered relevant. I'd keep it as a short paragraph under Pay maybe. But they said remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is legal. I'd drop it to be safe.
- Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
We'll keep the substantive pay info.
Schedule: from "The Opportunity" and training details.
- This hybrid role requires an individual to be in the office 3 days per week.
- This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA.
- Relocation assistance is not available for this position.
- The Inside Senior Property Adjuster role is a telephone concentrated environment without physical inspection of loss.
- This is an hourly, non-exempt position with paid overtime available.
- Training will be approximately 12 weeks, Monday – Friday and hours may vary by location.
- Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.
We'll put as bullet list or prose.
Now produce HTML.
Structure:
About the role
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
Responsibilities
- Proactively manage assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.
- Partner with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
- Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources. May
- .
- Qualifications: maybe combine "What Sets You Apart" as qualifications? Or we could have Skills section for those. Let's decide: Qualifications: include "What Sets You Apart" bullet list (preferred qualifications). Skills: maybe we could separate technical skills like Xactimate, estimating, etc. But that overlaps. To avoid thin sections, we could have Qualifications include those, and skip Skills. But we need to follow instruction: Prefer a few substantive sections over many thin ones. So we could have About, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule. That's 7 sections. That's fine.
We need to ensure we don't repeat job title. No headings for Job ID.
Now we need to output only HTML fragment, no /. Use
for each section heading. Use
for prose. Use
- for lists.
We must preserve all substantive information. Let's extract details.
About the role:
- Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
That's the prose.
Responsibilities: list from "What You'll Do". Let's capture each bullet:
- Proactively manage assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.
- Partner with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
- Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identify subrogation potential resulting from unusual characteristics.
- Identify coverage concerns, review prior loss history, determine and create Special Investigation Unit (SIU) referrals, when appropriate. Determine coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.
- Determine and negotiate moderate complexity claims settlement. Develop recommendations and collaborate with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.
- Maintain accurate, thorough, and current claim file documentation throughout the claims process.
- Apply proficient knowledge of estimating technology platforms and virtual inspection tools; Utilize platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.
- Apply working knowledge of industry standards of inspection, damage mitigation and restoration techniques.
- Serve as an informal resource for team members.
- Recognize and address jurisdictional challenges such as applicable legislation and construction considerations.
- Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
- May be assigned CAT deployment travel with minimal notice during designated CATs.
- Work various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
That's many bullets.
Requirements: from "What You Have":
- High School Diploma or General Equivalency Diploma.
- 2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.
- Experience handling water loss claims including water mitigation, water loss estimating, and reconciliation.
- Experience with full file ownership handling claims from start to finish (FNOL, estimating, reviewing policy, making coverage decisions, settlement).
- Developing (Working) knowledge of residential construction.
- Working knowledge of estimating losses using Xactimate or similar tools and platforms.
- Demonstrated negotiation, investigation, communication, and conflict resolution skills.
- Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.
- Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
Qualifications: from "What Sets You Apart":
- Virtual Property Adjusting: Experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies such as Hosta, Hover, Xactimate, and ClaimsX.
- Industry Designations: Insurance industry credentials such as AINS, CPCU, AIC, or SCLA, or actively pursuing certification.
- Estimating Expertise: Proficiency in Xactimate, including Level 1 and/or Level 2 certification.
- Customer Service: Experience working in a call center or high-volume customer interaction environment.
- Licensing: Currently hold an active Adjuster License.
- Education: Bachelor's degree.
- US military experience through military service or a military spouse/domestic partner.
Benefits: from "Benefits:" paragraph:
- At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
We could list as bullet list.
Pay: from "Compensation range:" and following paragraphs.
- Compensation range: The salary range for this position is: $63,590 - $121,530.
- USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). (We may drop visa sponsorship note as legal? Might be considered boilerplate but it's specific. However instruction says remove EEO/equal-opportunity/scam-warning boilerplate. Visa sponsorship is not exactly those. Might keep but it's a legal note. Safer to drop? It's not EEO but it's a restriction. Could be considered relevant. I'd keep it as a short paragraph under Pay maybe. But they said remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is legal. I'd drop it to be safe.
- Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
We'll keep the substantive pay info.
Schedule: from "The Opportunity" and training details.
- This hybrid role requires an individual to be in the office 3 days per week.
- This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA.
- Relocation assistance is not available for this position.
- The Inside Senior Property Adjuster role is a telephone concentrated environment without physical inspection of loss.
- This is an hourly, non-exempt position with paid overtime available.
- Training will be approximately 12 weeks, Monday – Friday and hours may vary by location.
- Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.
We'll put as bullet list or prose.
Now produce HTML.
Structure:
About the role
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
Responsibilities
- Proactively manage assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.
- Partner with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
- Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources. May
- for lists.
We must preserve all substantive information. Let's extract details.
About the role:
- Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
That's the prose.
Responsibilities: list from "What You'll Do". Let's capture each bullet:
- Proactively manage assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.
- Partner with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
- Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identify subrogation potential resulting from unusual characteristics.
- Identify coverage concerns, review prior loss history, determine and create Special Investigation Unit (SIU) referrals, when appropriate. Determine coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.
- Determine and negotiate moderate complexity claims settlement. Develop recommendations and collaborate with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.
- Maintain accurate, thorough, and current claim file documentation throughout the claims process.
- Apply proficient knowledge of estimating technology platforms and virtual inspection tools; Utilize platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.
- Apply working knowledge of industry standards of inspection, damage mitigation and restoration techniques.
- Serve as an informal resource for team members.
- Recognize and address jurisdictional challenges such as applicable legislation and construction considerations.
- Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
- May be assigned CAT deployment travel with minimal notice during designated CATs.
- Work various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
That's many bullets.
Requirements: from "What You Have":
- High School Diploma or General Equivalency Diploma.
- 2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.
- Experience handling water loss claims including water mitigation, water loss estimating, and reconciliation.
- Experience with full file ownership handling claims from start to finish (FNOL, estimating, reviewing policy, making coverage decisions, settlement).
- Developing (Working) knowledge of residential construction.
- Working knowledge of estimating losses using Xactimate or similar tools and platforms.
- Demonstrated negotiation, investigation, communication, and conflict resolution skills.
- Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.
- Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
- Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
Qualifications: from "What Sets You Apart":
- Virtual Property Adjusting: Experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies such as Hosta, Hover, Xactimate, and ClaimsX.
- Industry Designations: Insurance industry credentials such as AINS, CPCU, AIC, or SCLA, or actively pursuing certification.
- Estimating Expertise: Proficiency in Xactimate, including Level 1 and/or Level 2 certification.
- Customer Service: Experience working in a call center or high-volume customer interaction environment.
- Licensing: Currently hold an active Adjuster License.
- Education: Bachelor's degree.
- US military experience through military service or a military spouse/domestic partner.
Benefits: from "Benefits:" paragraph:
- At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
We could list as bullet list.
Pay: from "Compensation range:" and following paragraphs.
- Compensation range: The salary range for this position is: $63,590 - $121,530.
- USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). (We may drop visa sponsorship note as legal? Might be considered boilerplate but it's specific. However instruction says remove EEO/equal-opportunity/scam-warning boilerplate. Visa sponsorship is not exactly those. Might keep but it's a legal note. Safer to drop? It's not EEO but it's a restriction. Could be considered relevant. I'd keep it as a short paragraph under Pay maybe. But they said remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is legal. I'd drop it to be safe.
- Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
We'll keep the substantive pay info.
Schedule: from "The Opportunity" and training details.
- This hybrid role requires an individual to be in the office 3 days per week.
- This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA.
- Relocation assistance is not available for this position.
- The Inside Senior Property Adjuster role is a telephone concentrated environment without physical inspection of loss.
- This is an hourly, non-exempt position with paid overtime available.
- Training will be approximately 12 weeks, Monday – Friday and hours may vary by location.
- Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs.
We'll put as bullet list or prose.
Now produce HTML.
Structure: