Senior Inside Property Claim Adjuster

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. Must include only sections with real content. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove lines like "Applications for this position are accepted on an ongoing basis..." etc. Also remove "USAA is an Equal Opportunity Employer..." etc. Also remove "Why USAA?" maybe considered intro but it's part of description; we can keep as prose under maybe About the role? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which headings to include based on content. We have content: mission statement, core values, remote/hybrid flexibility for spouses, location details, hybrid role requires 3 days in office, location list, relocation assistance not available, inside senior property adjuster description (telephone concentrated environment), hourly non-exempt with overtime, training 12 weeks, shift details. Then "What You'll Do" list of duties. Then "What You Have" list of requirements/qualifications. Then "What Sets You Apart" list of preferred qualifications. Then compensation range. Then benefits description. We need to map to sections: About the role (mission, values, flexibility, hybrid details). Responsibilities (What You'll Do). Requirements (What You Have). Qualifications maybe could be "What Sets You Apart" or could be Qualifications vs Skills. Could treat "What Sets You Apart" as Skills or Preferred Qualifications. Benefits section. Pay section (compensation range). Schedule section (maybe from training and shift details). However schedule details are in the description: training 12 weeks, shift 8-hour work shift ranging between 8:00 am – 5:30 pm, occasional evenings/weekends. Also hybrid requires 3 days in office. So we can put schedule details under Schedule heading. We must not include placeholder text like "commensurate with experience" etc. There's a phrase "commensurate knowledge and understanding" in responsibilities; that's okay as it's part of description but not a placeholder heading. We must not create sections with filler. We must not repeat job title. Must not include Job ID/requisition numbers (none present). Must not include boilerplate like EEO etc. Remove those lines. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep all details from the posting, but we can reformat into HTML. We need to ensure we don't lose any substantive info: mission statement, core values, remote/hybrid flexibility for spouses, hybrid role requires 3 days office, location list, relocation assistance not available, inside senior property adjuster description (telephone concentrated environment), hourly non-exempt with overtime, training 12 weeks Monday-Friday hours may vary, upon completion shift 8-hour between 8:00 am – 5:30 pm local time Monday-Friday with occasional evenings/weekends based on business needs. Responsibilities list: many bullet points. We need to convert each bullet into

inside a

. The responsibilities are long sentences; we can keep them as list items. Requirements: "What You Have" list: High School Diploma or GED, 2 years relevant property adjusting experience, experience handling water loss claims, experience with full file ownership, developing knowledge of residential construction, working knowledge of estimating losses using Xactimate or similar, demonstrated negotiation etc, working knowledge of property claims contracts and interpretation of case law and state laws, proficient in prioritizing and multi-tasking, acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. We need to keep each as list item. "What Sets You Apart": list: Virtual Property Adjusting experience, Industry Designations, Estimating Expertise, Customer Service experience, Licensing currently hold active Adjuster License, Education Bachelor's degree, US military experience through military service or a military spouse/domestic partner. We need to keep each as list item. Compensation: "Compensation range: The salary range for this position is: $63,590 - $121,530." Also later paragraph about compensation process. We need to keep substantive info: salary range, that actual salary may vary by location, pay incentives based on corporate/individual performance at discretion of Board. We'll put under Pay heading. Benefits: paragraph about best-in-class benefits: comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, various wellness programs, career path planning and continuing education. Also note to visit benefits page for more details. We'll keep that. Schedule: we have training 12 weeks Monday-Friday hours may vary by location; upon completion shift 8-hour between 8:00 am – 5:30 pm local time Monday-Friday with occasional evenings/weekends based on business needs. Also hybrid role requires 3 days per week in office. Also location list. Also relocation assistance not available. Also inside senior property adjuster role is telephone concentrated environment without physical inspection of loss. Also note that this is hourly non-exempt with paid overtime available. Also training details. We might split schedule and location into separate sections? But only allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put location and hybrid details under About the role or Schedule. Probably About the role includes mission, values, flexibility, hybrid, location, relocation assistance, telephone concentrated environment, hourly non-exempt, overtime, training schedule. Then Schedule could be just shift details? But we have shift details also part of schedule. Could combine. Better: About the role: mission, values, remote/hybrid flexibility for spouses, hybrid role requires 3 days office, location list, relocation assistance not available, inside senior property adjuster description (telephone concentrated environment), hourly non-exempt with overtime, training 12 weeks Monday-Friday hours may vary. Schedule: shift details (8-hour shift 8:00 am – 5:30 pm, occasional evenings/weekends). Could also include that training hours may vary. But we must not create sections with filler. Both have content. We also need to ensure we don't duplicate content. We'll split logically. Now produce HTML fragment: start with maybe but not required. Just output headings and content. We'll do:

About the role

USAA's mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. We are proud to support active‑duty military spouses; this role may offer remote or hybrid flexibility consistent with applicable policy and business needs.

This is a hybrid position requiring three days per week in the office. It can be based in San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Tampa, FL; or Chesapeake, VA. Relocation assistance is not available for this position.

The Inside Senior Property Adjuster role is a telephone‑concentrated environment without physical inspection of loss. It is an hourly, non‑exempt position with paid overtime available. Training lasts approximately 12 weeks, Monday–Friday, with hours that may vary by location.

Responsibilities

• Proactively manage assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.
• Partner with vendors and internal business partners to facilitate moderate complexity claims resolution; may also involve external regulatory coordination to ensure appropriate documentation and compliance.
• Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources; may identify and resolve potential discrepancies and identify subrogation potential resulting from unusual characteristics.
• Identify coverage concerns, review prior loss history, determine and create Special Investigation Unit (SIU) referrals, when appropriate.
• Determine coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.
• Determine and negotiate moderate complexity claims settlement; develop recommendations and collaborate with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.
• Maintain accurate, thorough, and current claim file documentation throughout the claims process.
• Apply proficient knowledge of estimating technology platforms and virtual inspection tools; utilize platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.
• Apply working knowledge of industry standards of inspection, damage mitigation and restoration techniques.
• Serve as an informal resource for team members.
• Recognize and address jurisdictional challenges such as applicable legislation and construction considerations.
• Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on‑call dates and potential evening, weekend, and/or holiday work outside normal work hours.
• May be assigned CAT deployment travel with minimal notice during designated CATs.
• Work various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• High School Diploma or General Equivalency Diploma.
• 2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction‑related industry/insurance experience.
• Experience handling water loss claims including water mitigation, water loss estimating, and reconciliation.
• Experience with full file ownership handling claims from start to finish (FNOL, estimating, reviewing policy, making coverage decisions, settlement).
• Developing (working) knowledge of residential construction.
• Working knowledge of estimating losses using Xactimate or similar tools and platforms.
• Demonstrated negotiation, investigation, communication, and conflict resolution skills.
• Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.
• Proficient in prioritizing and multi‑tasking, including navigating through multiple business applications.
• Acquisition and maintenance of an insurance adjuster license within 90 days and three attempts.

Skills

• Virtual Property Adjusting: experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies such as Hosta, Hover, Xactimate, and ClaimsX.
• Industry Designations: insurance industry credentials such as AINS, CPCU, AIC, or SCLA, or actively pursuing certification.
• Estimating Expertise: proficiency in Xactimate, including Level 1 and/or Level 2 certification.
• Customer Service: experience working in a call center or high‑volume customer interaction environment.
• Licensing: currently hold an active Adjuster License.
• Education: Bachelor's degree.
• US military experience through military service or a military spouse/domestic partner.

Benefits

At USAA our employees enjoy best‑in‑class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Pay