Senior Infrastructure Engineer (Support Team)

We are seeking a Senior Infrastructure Engineer to join our support team in a hands-on technical role focused on infrastructure operations, escalations, systems support, and network administration. This position is intended for a senior technical engineer with broad experience across systems, networking, security, and infrastructure deployment.

Responsibilities

• Infrastructure & Hardware Deployment
  • Deploy, configure, and maintain infrastructure hardware including IT devices, desktops, workstations, physical and virtual servers, and network switches and hubs
  • Manage desktop image deployment, updates, patching, and version control
  • Support endpoint configuration, connectivity, and hardware troubleshooting
  • Maintain documentation for infrastructure, hardware, and network configurations
• Network Management
  • Configure, maintain, and troubleshoot network infrastructure including switching, VLANs, IP addressing, subnetting, VPN connectivity, and firewall configuration and access policies
  • Support remote and specialized connectivity technologies including satellite connections, radio-based networking, and legacy or backup dial-up systems
  • Monitor and resolve network performance and connectivity issues
  • Support voice and data communication systems where required
• Systems Administration
  • Administer and maintain Unix/Linux and Windows Server/Desktop environments
  • Perform system patching, hardening, and security maintenance
  • Manage Active Directory, Group Policy, user permissions, and endpoint access
  • Write scripts and automate routine administrative tasks where applicable
  • Support backup, recovery, and infrastructure reliability processes
• Security & Access Management
  • Implement and maintain network and endpoint security controls
  • Manage firewall rules, user access, and endpoint protection
  • Support monitoring and control of inbound and outbound business traffic
  • Assist with infrastructure security improvements and compliance requirements
• Support Team Responsibilities
  • Handle escalated support tickets and technical incidents
  • Participate in on-call rotations and after-hours maintenance activities
  • Perform troubleshooting and root cause analysis for infrastructure and network issues
  • Work closely with other engineers and support staff during incidents and deployments
  • Provide technical guidance and mentoring to junior team members when required

Requirements

• Mandatory Requirements
  • Minimum of 5 years of hands-on infrastructure or systems engineering experience
  • Strong Unix/Linux administration experience
  • Strong Windows Server administration experience including:
    • Active Directory
    • Group Policy
    • Endpoint and image management
  • Strong networking knowledge including:
    • Switching and VLANs
    • VPNs
    • Firewalls
    • IP networking and subnetting
    • Voice and data networks
  • Experience deploying and supporting infrastructure hardware
  • Experience with desktop imaging and endpoint management tools
  • Experience implementing and maintaining infrastructure security controls
  • Strong troubleshooting and incident response skills
• Preferred Qualifications
  • Experience supporting satellite-connected or remote environments
  • Experience with radio networking technologies
  • Experience supporting legacy backup connectivity systems
  • Experience with infrastructure automation tools such as Ansible, Terraform, or Puppet
  • Certifications such as:
    • CCNA
    • CompTIA Network+
    • JNCIA
    • RHCSA
    • LPIC
• Soft Skills
  • Strong analytical and problem-solving skills
  • Ability to work effectively within a technical support team
  • Good communication and technical documentation skills
  • Ability to work under pressure during outages and critical incidents
  • Willingness to participate in operational support activities and escalations

Schedule

8 am to 5 pm / 9 am to 6 pm

Location

Office-based inside Clark Freeport Zone, Pampanga: Old - FPMI Building, New - HOCB Building, J. Abad Santos Cr., Manunggal Street, Clark Freeport Zone, Pampanga 2023