Senior Infrastructure Engineer

Core Responsibilities

• Deliver a personal performance that contributes towards Group and/or Company achieving their objectives.
• Consistently deliver an excellent and comprehensive service.
• Ensure all dealings are carried out with integrity and professionalism.
• Develop others where you are responsible for their performance.
• Able to multi-task and prioritize appropriately.

General Responsibilities

• Develop strong relationships with the Business Units.
• Support the business units with their use of the IT systems.
• Take ownership of issues and provide updates to users on outstanding issues.
• Ensure up to date records are always maintained on the Group and Company systems.
• Conduct root cause analysis following unplanned disruptions to improve system availability.
• Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues.
• Strong analytical, problem solving and decision-making skills.

Experience

• Examples of similar successful positions in the past.
• Highly collaborative with the current team, management structure and business leaders.
• Earnest customer service and empathy to the customer issues.
• Worked in the insurance or financial services sector previously.
• Show a 'Can-Do' attitude.
• An excellent all-round communicator through verbal and written communication, possibly multi-lingual with Spanish being highly desirable.