Senior Infrastructure Engineer

Why Join Us

At Carter BloodCare, we value integrity, excellence, and teamwork. Join a dedicated group of professionals working together to maintain the highest standards in product quality control.

PRINCIPAL ACCOUNTABILITY

• Design, implement, maintain, and optimize Carter BloodCare’s (CBC) network infrastructure using advanced expertise in Cisco networking technologies, routing protocols, SD-WAN, and infrastructure security.
• Ensure the reliability, scalability, and security of network systems by maintaining LAN/WAN environments, supporting VOIP systems, and collaborating with cybersecurity personnel to enforce security standards.
• Proactively monitor, troubleshoot, and resolve complex network and infrastructure issues to ensure high availability and performance across critical systems, including hybrid cloud environments.
• Elicit and champion CBC Core Values and Code of Conduct and adhere to CBC policies and applicable Standard Operating Procedures (SOPs).
• Attend meetings and training sessions as assigned to support ongoing development and organizational goals.
• Participate in the shared on-call rotation with the IS Technical Services team.

Qualifications

• Education: Bachelor’s Degree in Computer Science, Information Technology, or a related field; equivalent work experience may be considered in lieu of a degree.
• Industry Certifications (e.g., Cisco CCNP, CCIE): Preferred.
• Experience: Minimum of 5 years of experience with Cisco routing, switching, and firewall technologies; minimum of 3 years of experience supporting VOIP systems, preferably Cisco-based solutions; minimum of 3 years of experience with SD-WAN technologies and implementation; experience in a lead, mentoring, or supervisory capacity; experience administering enterprise systems and services, including Windows Domain Services (e.g., Active Directory, DNS, Group Policy) and Microsoft 365; experience supporting network and infrastructure environments across cloud and virtualization platforms (e.g., Microsoft Azure, AWS, VMware, Nutanix); experience managing infrastructure lifecycle activities (e.g., patching, firmware upgrades, ongoing maintenance of network devices).

SKILLS AND KNOWLEDGE

• Advanced knowledge of LAN/WAN architecture, routing, switching, and network protocols.
• Understanding of SD-WAN architecture, deployment, and management.
• Knowledge of hybrid cloud networking concepts, including Azure and AWS networking services.
• Familiarity with virtualization platforms (e.g., VMware, Nutanix).
• Knowledge of Windows Domain Services (e.g., AD, DNS, Group Policy).
• Knowledge of Microsoft 365 administration.
• Strong understanding of network security principles and collaboration with cybersecurity teams.
• Proficiency in configuring and maintaining Cisco infrastructure and firewall technologies.
• Ability to diagnose and resolve complex network issues in a timely manner.
• Strong documentation skills, including network diagrams and SOPs.
• Excellent communication skills with the ability to interface with users and cross-functional team.

PHYSICAL/MENTAL STRESS FACTORS

• Ability to sit, walk, stand, bend, and move up to 40 pounds.
• Ability to work under pressure in a fast-paced environment with competing priorities and critical infrastructure support responsibilities.
• Stress associated with the ability to operate all equipment necessary to perform the job.
• Ability to participate in an on-call rotation and respond to after-hours incidents, which may require extended work hours.