Senior Infrastructure Engineer

Brook & Whittle Ltd. is one of North America’s leading sustainable labeling solutions providers, producing pressure-sensitive labels, shrink sleeves, and flexible packaging for leading consumer brands across personal care, beverage, food, nutraceuticals, wine & spirits, and household chemicals.

About the role

The Senior Infrastructure Engineer is a hands-on, elite technical generalist responsible for solving Brook & Whittle's infrastructure problems across servers, networking, cloud, or DevOps. This deeply technical role is built for someone who can be handed any infrastructure problem and own it through to resolution without being routed to a specialist. You will work alongside an experienced team supporting Microsoft 365, Azure, AWS, hybrid identity, multi-vendor networking, and core enterprise systems across multiple North American manufacturing facilities.

This role supports both corporate-office and manufacturing shop-floor environments, where downtime can directly impact production, shipping, customer service, and revenue. The ideal candidate is a technically elite infrastructure generalist who can diagnose and resolve problems across diverse systems, catch risk before it becomes an incident, and build infrastructure with enterprise-level foresight.

This is a hybrid position reporting to the New Albany, IN location 3-4 times per week.

Responsibilities

• Operate as a top-tier, cross-domain contributor across servers, networking, cloud, identity, and DevOps, capable of taking on any infrastructure problem and owning it through to resolution without needing to be routed to a specialist.
• Administer and troubleshoot core infrastructure: Windows Server (physical, virtual, and cloud-based), hybrid Active Directory / Entra ID, Microsoft 365 (Exchange Online, SharePoint, Teams), Microsoft Azure, DNS/DHCP, and multi-vendor networking (LAN/WAN, firewalls, VPNs, routing, switching).
• Work hands-on with automation tooling: CI/CD pipelines, infrastructure-as-code, and scripted deployment and configuration management, as well as endpoint and access tooling including CrowdStrike, Cloudflare Zero Trust, and Action1 patch management.
• Support infrastructure across corporate-office and manufacturing shop-floor environments, understanding that downtime can directly affect production, shipping, and customer commitments.
• Design and build infrastructure resources with enterprise foresight: standardized, scalable, documented, and repeatable, not one-off fixes.
• Identify and escalate potential problem areas before they become incidents, building safeguards to prevent recurrence.
• Operate effectively in ambiguous or undocumented situations: diagnose and resolve issues on systems without a playbook, then build documentation and structure for future use.
• Exercise sound judgment on prioritization when demands compete, with particular attention to production, fulfillment, and billing impact.
• Communicate infrastructure status, risk, and constraints clearly to both technical peers and non-technical stakeholders.
• Work across facilities and functional teams (Support, Cybersecurity, Software Engineering) with clear handoffs, knowing where personal ownership ends and another team's begins.
• Support integration of acquired facilities onto standard technology platforms.
• Develop and maintain documentation for infrastructure systems and configurations; close existing documentation gaps as you encounter them.
• Build automation that reduces manual effort, improves consistency, and prevents recurring service interruptions, applying DevOps practices to infrastructure operations.
• Lead and execute infrastructure projects and initiatives, including migrations, upgrades, and standardization efforts, reliably and independently.
• Participate in on-call rotation and after-hours maintenance windows scheduled around production and shift schedules.

Requirements

• 7+ years of progressive IT experience as an Infrastructure Engineer, Systems Administrator, DevOps Engineer, or equivalent generalist infrastructure role.
• Strong hands-on expertise with:
  • Microsoft 365 and Azure
  • Hybrid identity (Active Directory and Entra ID)
  • DNS, DHCP
  • Networking concepts and technologies
  • Servers, virtualization, and storage
• Experience using scripting or automation to improve infrastructure operations.
• Experience working in a multi-site organization.
• Proven ability to independently tackle and solve complex technical problems across diverse domains.
• Experience operating in hybrid (on-prem and cloud) environments.
• Excellent communication skills, with the ability to translate technical concepts for non-technical audiences.
• Ability to work a hybrid on-site schedule, typically 3-4 days per week in the New Albany, IN office.
• Ability to travel 15%-20% to other company facilities.
• Occasional night and weekend work may be required for projects, maintenance windows, and major incident response.

Preferred Qualifications

• Manufacturing or industrial environment experience.
• Experience integrating IT environments through mergers or acquisitions.
• IT certifications (e.g., Microsoft, networking, cloud, or infrastructure-related).
• Experience in regulated or security-conscious environments.
• Bachelor's degree in IT, Computer Science, or related field preferred; equivalent experience accepted.

Skills

• Elite technical range across infrastructure domains: server, networking, cloud, and DevOps, with the credibility to solve any problem in that set independently.
• Strong independent problem-solving; can diagnose unfamiliar systems without significant guidance.
• Enterprise-minded builder: designs for scale and reuse rather than the fastest fix.
• Proactive risk orientation: catches problems before they escalate and builds safeguards against recurrence.
• Clear, audience-appropriate communication with both technical and non-technical stakeholders.
• Comfortable operating without a fully mature process or documentation set and building it as you go.
• Hands-on experience with DevOps practices: CI/CD, infrastructure-as-code, and automation-first operations.
• Thorough understanding of enterprise IT best practices for security, standardization, availability, and support.
• Demonstrated, verifiable depth across server, networking, cloud (Azure or comparable), and DevOps/automation, not surface familiarity.

Benefits

Brook & Whittle values its employees through a recognition program, advancement opportunities, and a competitive compensation structure. The company fosters a culture of collaboration, teamwork, and high professional standards, celebrating a diverse workforce and rewarding good performance.

Pay

$115,000 - $125,000 annually

Schedule

• Hybrid position: 3-4 days per week in the New Albany, IN office.
• 15%-20% travel to other company facilities.
• Occasional night and weekend work for projects, maintenance windows, and major incident response.
• Participation in on-call rotation.