Senior Information Technology Manager

About the role

Pursue a career at Parsons where you can thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential.

Responsibilities

• IT Planning, Design & Implementation
• Perform analytical, technical, and administrative work in the planning, design, and installation of new and existing personal computer systems, workstations, and servers.
• Evaluate and implement IT solutions that support Drone Armor development, test, and operational environments.
• Diagnose and resolve problems in response to customer-reported incidents, ensuring timely and effective support.
• End-User Support & Systems Maintenance
• Confer with end users to determine types of hardware and software required to support mission and business needs.
• Install new hardware and software and maintain existing components across the organization.
• Train end users in the use of equipment and software, promoting effective and secure use of IT resources.
• Perform general maintenance tasks and troubleshoot issues with computer systems and peripheral equipment.
• Prepare progress reports for all work performed and maintain accurate configuration and asset records.
• Technology Evaluation & Recommendations
• Evaluate products for compatibility, expandability, ease of use, and supportability within the Drone Armor environment.
• Recommend to management the support or non-support of evaluated products based on technical and operational criteria.
• Apply extended mastery of IT principles, theories, and practices to related specialties (e.g., networking, security, cloud, virtualization).
• Leadership, Best Practices & Innovation
• Expand knowledge of best practices and incorporate them into all work assignments and procedures.
• Evaluate and enhance current practices to ensure optimal support of organizational objectives and diversity initiatives.
• Oversee leadership of teams and projects that involve extensive cooperation and coordination across functional areas.
• Identify and implement innovative solutions to important, highly complex strategic and operational IT issues, often involving unusual circumstances and incomplete or conflicting data.
• Ensure safe practices and environmental consciousness are exhibited in IT decisions and operations.
• Communication, Management & Oversight
• Prepare written and/or verbal presentations or proposals on highly complex issues for a broad variety of audiences (technical, management, customer).
• Work independently on highly complex or strategic assignments with minimal oversight.
• May direct and supervise lower-level staff, including tasking, mentoring, and performance feedback.

Requirements

• Education: Bachelor’s degree in Information Technology or other related technical discipline is required with 8 years of experience OR 10 years of relevant IT management/engineering experience may be substituted for education.
• Experience: Experience planning, designing, and installing personal computer systems, workstations, and servers; experience diagnosing and resolving customer-reported IT incidents in a complex environment; experience determining hardware and software requirements and supporting end users through training and documentation; experience performing general maintenance and troubleshooting of computer systems and peripherals across an organization; experience preparing progress reports and recommending support/non-support for evaluated IT products; experience leading teams and projects, managing complex or strategic IT efforts, and supervising lower-level staff.
• Technical Competencies: Strong technical expertise across IT products, operating systems, software, hardware, and networks; ability to evaluate IT products for compatibility, expandability, and supportability; familiarity with IT service management practices, incident and problem management, and change control; strong analytical and problem-solving skills, especially in ambiguous or complex situations.
• Security & Citizenship: Must be a US Citizen with a SECRET security clearance.

Desired Skills

• Advanced Education & Certifications: Bachelor’s or higher degree in Information Technology, Computer Science, Systems Engineering, or related discipline; Relevant certifications (e.g., ITIL, CISSP, CCNP, MCSE, cloud certifications).
• Specialized Experience: Experience supporting DoD, defense, or other mission-critical, secure IT environments; experience managing IT infrastructure in support of C-UAS, EW, ISR, or similar operational systems; proven track record of leading cross-functional teams and delivering complex IT projects on schedule.
• Additional Technical & Leadership Skills: Experience with virtualization, cloud services, endpoint management, and enterprise monitoring tools; proven track record of leading cross-functional teams and delivering complex IT projects on schedule.

Benefits

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Equal Opportunity Employer

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

Recruitment Fraud

Parsons is aware of fraudulent recruitment practices and we want to warn you of these practices and encourage successful candidates to check our website for our expected top performers.