Senior Information Systems Support Technologist

Location: Monroeville, Pennsylvania | Status: Full-time | Annual Salary Range: $54,200 - $83,800 (commensurate with education and experience)

About the Role

The Senior Information Systems Support Technologist works under limited direction and performs complex technical functions to support company operations in areas including logistics and business system user and account support, data administration, information system transactional support, and media creation/transfer across platforms while safeguarding NR Program data and preventing cyber risks.

Responsibilities

• Administer Enterprise System Accounts:
  • Assign and triage user help desk tickets
  • Create new user accounts
  • Manage existing accounts (disable, re-enable/reactivate, unlock, delete)
  • Assign appropriate access roles/privileges to user accounts
  • Troubleshoot user access issues
• Scan and electronically file account paperwork
• Provide Company Business System Information System Support (Oracle-ERP Tier 1 and future business system solutions):
  • Help desk triage and system access requests
  • System data entry and upkeep
  • Transactional system account administration and support
  • Support SharePoint or Microsoft suite of line-of-business apps (Power Apps)
  • PDF scraping for data accuracy checks
• Perform data offloads and file transfer data accuracy checks
• Handle data administration tasks, visit requests, and training administration duties
• Provide e-document support (file scanning, uploads, administering repositories)
• Transactional/data management and other business services
• Administer company multi-media equipment
• Participate in routine audits and self-assessments
• Support operational efficiencies by identifying, recommending, and implementing approved process improvements