Senior/Incident Response Specialist - AV Development (GPSSC)

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard—from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features. Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.

The Safety Assurance for Effective Autonomous Driving Software (SAFE-ADS) department is part of GM’s Global Product Safety, System, and Certification (GPSSC) organization. Our mission is to help GM deliver trusted automated driving products. As the central authority for automated driving system (ADS) safety, SAFE-ADS brings together experts to develop and maintain a comprehensive safety case, including safety performance indicators for GM’s automated driving technologies. GM’s vision is zero crashes, zero emissions, and zero congestion—and autonomous vehicle safety is essential to achieving that vision.

About the Role

GM is seeking an Incident Response Specialist and Senior Incident Response Specialist. The level for this role will be determined based on the selected candidate’s qualifications, skills, experience, and demonstrated scope of impact. These positions are mission-critical, on-call roles responsible for the safety, continuity, and compliance of GM’s autonomous vehicle (AV) testing fleet. You will lead real-time incident response, triage on-road events, and manage end-to-end case resolution. These roles blend operational leadership, technical troubleshooting, and cross-functional coordination to protect our fleet, our people, and the public.

Responsibilities

• Serve as Incident Commander for high-severity and potential fleet-impacting events, driving fast, effective, and clear resolution.
• Coordinate incident response activities through escalation, responder mobilization, investigation, and resolution.
• Review collisions, safety-critical events, and other operational anomalies across the AV fleet.
• Determine incident severity, ensure accurate documentation, and escalate to the appropriate engineering or operational teams.
• Partner closely with software, hardware, safety, and systems engineering teams to identify root causes and troubleshoot complex issues.
• Align Engineering, Operations, Safety, Legal, Communications, and Executive stakeholders during dynamic incidents.
• Provide clear, consistent updates and ensure all actions are documented and understood.
• Enhance tools, workflows, and playbooks to strengthen speed, quality, and communication across all response activities.
• Maintain thorough incident records and generate insights for Legal, Regulatory, and Communications teams.
• Respond to legal requests, including subpoenas and warrants; support evidentiary preservation; and ensure adherence to DMV and NHTSA reporting policies.
• Lead onboarding, scenario exercises, and cross-functional training that reinforce incident readiness and a strong safety culture throughout the organization.

Requirements

Incident Response Specialist

• Understanding of incident response frameworks and best practices.
• 3+ years of experience leading high-severity, cross-functional incident response as an Incident Commander or in a similar role.
• Proven ability to remain calm, structured, and precise during fast-moving escalations.
• Experience briefing executives in real time and explaining technical issues, impacts, and recommended actions.

Senior Incident Response Specialist

• Thorough understanding of incident response frameworks and best practices in AV operations or a similarly complex transportation or regulated industry, such as automotive, aviation, maritime, or rail.
• 5+ years of experience leading high-severity, cross-functional incident response as an Incident Commander or in a similar role.
• Proven ability to remain calm, structured, and precise during fast-moving escalations.
• Experience briefing executives in real time and explaining technical issues, impacts, and recommended actions.
• Experience training teams on tools, processes, and incident protocols.
• Ability and willingness to participate in a 24/7 on-call rotation.

Preferred Qualifications

Incident Response Specialist

• Background in AV operations or a similarly complex or regulated industry, such as automotive, aviation, maritime, or rail.
• Degree in Emergency Management, Operations, Engineering, or a related discipline.
• Experience handling legal and law-enforcement requests and regulatory communications.
• Certification such as NIMS/ICS, ITIL Incident Management, or equivalent.
• Strong analytical skills and experience with Looker or similar platforms.
• Experience using, administering, configuring, or improving incident management software platforms, such as ServiceNow, PagerDuty, or equivalent, to support detection, triage, process improvement, and post-incident workflows.

Senior Incident Response Specialist

• Degree in Emergency Management, Operations, Engineering, or a related discipline.
• Experience handling legal and law-enforcement requests and regulatory communications.
• Certification such as NIMS/ICS, ITIL Incident Management, or equivalent.
• Strong analytical skills and experience with Looker or similar platforms.
• Experience administering, configuring, and continuously improving incident management software platforms, such as ServiceNow, PagerDuty, or equivalent, to enhance detection, triage, process improvement, and post-incident workflows.

Pay

The salary range for this role is $80,000 - $140,700. The actual base salary will vary based on factors relevant to the position, as well as the candidate’s qualifications and geographic location. An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account and Flexible Spending Accounts
• Retirement savings plan
• Sickness and accident benefits
• Life insurance
• Paid vacation and holidays
• Tuition assistance programs
• Employee assistance program
• GM vehicle discounts

Schedule

• This role requires participation in a 24/7 on-call rotation.
• Travel requirement: less than 25%.
• If the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week (or as dictated by the manager).

GM does not provide immigration-related sponsorship for this role. This role is based remotely and is not eligible for relocation benefits.