Senior Implementation Specialist // Highlands Ranch, CO - Apex/Dell - CW-00019863

Job Summary

Perform installation and re-configuration of server hardware components for re-deployment in customer's Datacenters. Assist with troubleshooting issues for servers located in that data center. Act as a point of escalation for server issues, especially if Dell requires an on-site field resource to gather logs, troubleshoot or get on a WebEx with support.

Responsibilities

• Install, update, maintain and utilize the Dell EMC systems management tools (OpenManage Enterprise, SupportAssist & TechDirect)
• Participate in monthly Service Delivery Review meetings conducted by Dell TSM
• Establish regular monthly cadence meetings with Dell Sales and pre-sales teams to ensure SOW and customer expectations are being met
• Provide proactive and reactive support to Customer's environment
• Work closely with the Service Account Manager and Customer to quickly resolve any issues
• Provide assistance with determining root cause analysis and remediation for any known bugs or issues
• Troubleshoot the failed hardware component or advise Customer for items out of scope of this Statement of Work
• Software related queries for example will need to be addressed with Dell Technical Support via phone by the Customer
• If required, contact the System Consultant or Service Account Manager, if additional troubleshooting assistance is needed
• If required, the Technician may, at DT Services' discretion and or direction, contact a 3rd party Service Provider for additional troubleshooting assistance
• If required, the Technician may perform component level upgrades on existing systems

Qualifications

• Bill rate: $70/hour max
• Location: Highlands Ranch, CO (100% onsite role)
• Clearance Required: None
• Hours: 1040
• Number of Openings: 1
• Job Posting Start Date: 05/18/2026
• Job Posting End Date: 11/16/2026

Benefits

Not specified

Pay

$70/hour max

Schedule

1040 hours per year