Senior Implementation Project Manager

About the role

You'll manage the end-to-end implementation of an enterprise SaaS platform for a globally known enterprise client. This is a hands-on delivery role where you'll own the entire client onboarding lifecycle, ensuring smooth deployments, successful integrations, and clients achieve their desired outcomes.

Responsibilities

• Project Delivery - Managing end-to-end implementation projects from kick-off through go-live, ensuring all deliverables are met on schedule and within scope
• Client Onboarding - Leading the client onboarding process, understanding their requirements, and setting clear expectations around timelines, deliverables, and support
• Enterprise Integrations - Coordinating technical integrations with client systems, working alongside technical teams to resolve issues and ensure seamless data flow
• Client Relationship Management - Serving as the primary point of contact for clients during implementation, managing expectations, communicating progress, and maintaining strong relationships through delivery
• Documentation & Process Adherence - Ensuring all implementation activities follow established processes, are properly documented, and lessons learned are captured for future projects

Requirements

• 3+ years' experience delivering implementations in fast-paced, customer-centric, enterprise environments
• Proven track record managing end-to-end implementation/deployment projects for enterprise clients
• Experience with SaaS product implementations or enterprise software onboarding
• Strong ability to manage client expectations and maintain relationships under pressure
• Comfortable coordinating across technical and functional teams
• Excellent communication and problem-solving skills
• Detail-oriented with strong project management discipline
• Project Management certification (PMP, PRINCE2, or equivalent) preferred but not essential

Qualifications

• You're someone who thrives on clarity and execution
• You're organized, methodical, and genuinely enjoy the hands-on work of getting a project across the finish line
• Clients trust you because you do what you say you'll do, communicate clearly and frequently, and stay calm when things get complex
• You take pride in delivery excellence and understand that the success of each implementation reflects on the product and company
• You're detail-oriented without losing sight of the bigger picture, and you're equally comfortable in a spreadsheet, a technical integration call, or a client board room

Pay

Compensation & Benefits: Base salary: Circa $120,000 + good bonus + benefits

Comprehensive benefits package including:

• Medical, Dental, Vision coverage
• 401(k) with company match
• Commuter benefits
• Disability Insurance
• Additional perks

Schedule

Permanent | Full-time

Location: Birmingham, Alabama