Senior Implementation Project Manager

How You Will Make an Impact

At VBA, implementations are more than software deployments. They are business transformations. As a Senior Implementation Project Manager, you will lead strategic, enterprise-level implementations that help healthcare organizations modernize operations, improve efficiency, and achieve meaningful business outcomes. Serving as a trusted advisor to executive stakeholders, you will guide clients through complex implementations while balancing business priorities, technical requirements, organizational readiness, and client expectations. You will lead highly visible client engagements, facilitate strategic discussions, navigate ambiguity, and drive alignment across multiple business and technical workstreams. This role requires someone who can operate at both the strategic and execution levels. Your ability to build trust, influence stakeholders, anticipate risks, and drive accountability will directly impact client satisfaction, project success, product adoption, and long-term partnerships. By helping clients successfully implement and maximize the value of VBA's solutions, you will play a key role in advancing our mission of making the healthcare experience better for everyone.

About VBA

Connected by Mission. Driven by Innovation. At VBA, our mission is simple but powerful: we make the healthcare experience better for everyone. We help clients simplify complex operations through fully integrated solutions spanning claims and benefits administration, revenue cycle management, provider and network management, care coordination, and automation tools. Our technology—ranging from VBAPI’s thousands of integration endpoints to predictive analytics, branded portals, mobile access, and AI-powered automation—drives efficiency, accuracy, and better outcomes for millions of people who rely on their health benefits every day. What sets us apart is not just our platform, but our people-centered culture: we blend innovation with flexibility, empowering employees to do meaningful work, stay connected across 25+ states, and thrive in an environment where purpose, collaboration, and growth fuel everything we do.

What are we looking for in this position?

• Bachelor’s degree in a related field (e.g., Business, Healthcare, IT, or similar).
• 7-10+ years of experience in project and program management roles within the healthcare, SaaS, or technology consulting sectors, with a proven track record of leading enterprise-level implementations.
• Proven success leading large-scale, cross-functional project teams in a client-facing capacity, with a focus on complex enterprise environments.
• Demonstrated leadership in managing multiple high-stakes projects and clients simultaneously, with the ability to prioritize competing demands in dynamic environments.
• Exceptional communication, negotiation, and interpersonal skills, with a strong ability to build credibility and manage executive-level relationships both internally and externally.
• Strong organizational acumen with experience managing large, cross-functional teams and coordinating across multiple business units.
• Deep understanding of SaaS ecosystems, technical integrations (EDI, APIs), and platform deployment best practices.
• Highly analytical and strategic thinker with a data-driven approach to decision-making and problem-solving.
• Comfortable operating autonomously in ambiguous or fast-changing environments, demonstrating initiative and resourcefulness.
• Proficient in enterprise project management tools and reporting dashboards.
• Experience with B2B SaaS implementations in the healthcare industry.
• Experience with healthcare insurance-related technology such as claims administration platforms, portals, and/or analytics platforms.
• Strong understanding of healthcare payer operations, claims processing systems, and regulatory requirements is highly desirable.
• Ability to work independently and be resourceful when confronted with ambiguity.
• Project Management Professional (PMP) or other relevant certifications.

What will you be doing?

• Client Leadership & Strategic Partnership:
• Serve as the primary point of contact for enterprise implementation engagements from project initiation through go-live and transition to support.
• Act as a trusted advisor to client stakeholders and executive sponsors, helping guide strategic decisions throughout the implementation lifecycle.
• Build strong client relationships through proactive communication, transparency, and delivery excellence.
• Facilitate executive steering committees, project governance meetings, and stakeholder reviews.
• Project & Program Management:
• Lead complex SaaS platform implementations involving cross-functional teams, technical integrations, operational workflows, and organizational change.
• Develop and maintain comprehensive project plans, timelines, milestones, and implementation roadmaps.
• Manage project scope, timelines, risks, dependencies, and resource requirements.
• Monitor project performance and communicate status updates to internal and external stakeholders.
• Drive accountability across all project participants to ensure successful execution.
• Cross-Functional Collaboration:
• Partner closely with Product, Engineering, Data Integration, Client Services, Configuration, and Support teams to ensure successful solution delivery.
• Coordinate technical workstreams involving APIs, EDI transactions, data integrations, and system configuration.
• Align internal teams around project priorities and client objectives.
• Escalate issues appropriately while facilitating timely resolution.
• Risk Management & Continuous Improvement:
• Identify implementation risks, obstacles, and dependencies early and develop mitigation strategies.
• Support organizational readiness and change management efforts to promote successful adoption of VBA solutions.
• Champion continuous improvement initiatives that enhance implementation quality, scalability, efficiency, and client experience.
• Contribute to the development and refinement of implementation standards, methodologies, and best practices.
• Other Duties as Assigned:
• Travel Requirements: Up to 10% travel to client sites.

Work/Life Balance

• Remote/Hybrid Schedules (depending on job role)
• Time off: 12 Paid Holidays
• Responsible Time Off
• Volunteerism Day
• Paid Parental Leave: 2 Weeks (Bonding Leave) 10 Weeks (Supplemental Medical Leave for Birthing Parents Only)

Financial Health

• Company Sponsored Benefits: Life insurance - $500,000 guaranteed issue
• Short- and long-term disability insurance
• Employer match on employee 401(k) contributions
• Broadband Reimbursement up to $120

Health & Wellness

• Health Insurance (3-Medical Plan Options)
• Dental - Company sponsored benefit
• Vision - Company sponsored benefit
• Employee Assistance Program