Senior Implementation Project Manager

Summary

The Sr. Implementation Project Manager is responsible for overseeing HealthDyne’s client implementations, change management related to such services, and coordinating internal operational functions. Services include prescription benefit management programs, mail order, and specialty pharmacy services. The position may require travel.

Essential Duties and Responsibilities

• Responsible for the successful onboarding of large complex clients with unique service requirements.
• Program Level Project Management leadership.
• Serve as primary Implementation operations contact for strategic partners.
• Attend finalist meetings and serve as Project Manager for key strategic clients/partner implementations and strategic initiatives.
• Expert in project management with consideration of HealthDyne’s operational processes and procedures to facilitate successful implementation of HealthDyne’s services.
• Provide Sales and Client Service support which includes direct contact with customers and/or customer representatives.
• Lead project execution in compliance with contractual requirements.
• Oversee implementations, create/maintain detailed project plans, facilitate requirements gathering sessions, project status meetings, and report overall project health throughout the organization.
• Facilitate/lead development and documentation of Standard Implementation Procedures.
• Produce objective reporting to the HealthDyne leadership team regarding critical path items, opportunities, and overall customer standing.
• Execute post-implementation improvement initiatives, new process development to mitigate risks for future implementations.

Education and Experience

• This position requires a college four-year degree or a minimum of 5 years' experience in client services or project management.
• Experience working in Pharmacy Operations/Technology and/or project management work history.
• Requires ongoing learning in the pharmacy industry and continuous product knowledge development in the areas of PBM, pharmacy practices, company-specific product offerings, pricing components, and company capabilities and limitations.

Knowledge, Skills, and Abilities

• Manage multiple projects to successful and timely conclusion, including measurement of milestones, alerting project participants to outliers, and project status updates.
• Able to communicate internally and externally with all levels of people in a manner which illustrates superior professionalism.
• Prepare for, lead, and direct meetings, both internally and externally, with various group sizes. Directing includes keeping meetings on track, providing follow-up/meeting minutes, Gantt charts, etc.
• Relationship focused, with excellent interpersonal skills for dealing with clients, peers, other departments, and senior management.
• Excellent written communication and documentation skills.
• Advanced project planning skills with attention to detail, with the ability to prioritize and meet deadlines.
• Ability to analyze, interpret, and organize information in a clear and concise manner.
• Expert level knowledge of all desktop computer applications such as MS Office, including Outlook, Word, Excel, and PowerPoint. Salesforce.com knowledge is beneficial.
• Adapt and be flexible in a variety of situations.
• Multitask and possess excellent time management skills.
• Work independently as well as support, contribute to, and lead teams.

Work Environment / Physical Demands

• This position is in a typical office environment which requires prolonged sitting in front of a computer.
• Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment.
• May have occasional high stress when dealing with customers/clients.
• Some travel may be required.

EEO M/F/D/V