Senior Implementation Project Manager

About the role

As a Senior Implementation Project Manager at AssistIQ, you will play a critical role in successfully delivering our solution to customers. You will be responsible for managing customer implementation projects from start to finish to ensure successful, seamless go-live and adoption by our customers.

Responsibilities

• Manage end-to-end projects for the implementation of our software solution, ensuring on time and on budget delivery to customers
• Create and execute project plans, including defining project scope, objectives, dependencies, deliverables, risks and timelines
• Track, classify, manage, escalate and mitigate project issues and risks proactively
• Lead & facilitate collaboration and communication between cross-functional internal teams, including Product, Engineering, Implementation and Customer Success to ensure alignment and monitor project progress
• Collaborate with external customer project teams to ensure project schedules, issues and risks are communicated, tracked and escalated as needed
• Provide project status updates & scope changes at internal and external operating and executive levels
• Update & share comprehensive documentation throughout the project
• Manage project budgets and coordinate resources, ensuring efficient utilization and allocation
• Ensure that deliverables meet quality standards and customer expectations and measure project success against predefined KPIs and objectives
• Conduct project closing with clear handoff to steady state teams, conduct lessons learned sessions and ensure all artifacts are complete
• Continuously improve project management processes and best practices

Requirements

• Experience managing complex software implementation projects, specifically with multiple stakeholders and heavy IT involvement in an enterprise environment
• Experience preparing and presenting project updates to both project teams and executive stakeholders
• Proficiency with project management frameworks and project management tools in a software environment
• Proficiency in managing a project repository including artifacts, risk registries, etc
• Demonstrated leadership and problem-solving skills
• Demonstrated time management and adaptability while handling multiple projects
• Excellent oral and written communication skills
• PMP certification is an asset but not required
• Experience in healthcare or healthcare technology is an asset but not required