Senior Implementation Manager

About the role

DailyPay is seeking a forward-thinking, organized, results-driven Senior Implementation Manager to join our team. This individual will be a pivotal member of our implementation team, implementing new business and leading more complex integrations, as well as supporting re-implementations. The Senior Implementation Manager role will focus on our SMB & Enterprise business and will be responsible for managing the entire implementation from pre-sales support through post launch.

Responsibilities

• Lead new clients through our more complex implementations and support through a successful post launch handoff. This includes (but isn’t limited to): project and client management and leading the technical integration between DailyPay and 3rd party vendors
• Manage technical and non-technical stakeholders, as well as, ensure timely and accurate implementations holding both internal and external parties accountable
• Perform comprehensive discovery and build robust documentation of the implementation requirements
• Support re-implementations as required. This will include quality and on-time delivery, mitigating risk of operational loss, and reducing downtime
• Serve as your clients’ internal advocate by effectively collaborating with cross-functional teams including Sales, Product, Client Success, and Implementation Controls
• Work with product and other cross-functional partners to support client projects as needed. This may include both proactively known requirements or uncovered requirements for new or improved functionality
• Perform technical research to provide unique solutions for complex customer integrations
• Flexible in an ever-changing business environment with expanded volume and responsibility required at times to meet business needs
• Provide technical mentorship, elevating team capabilities through knowledge sharing
• Suggest new product features and functionality based on implementation experience and feedback from DailyPay customers

Requirements

• Bachelor’s degree in Business, Engineering, or equivalent work experience
• 3-5+ years of experience in Implementation of SaaS solutions or technical Client Success Manager
• Experience working with demanding, high-stakes accounts, managing operational and C-level stakeholders, and supporting day-to-day needs to manage these relationships
• Detail-oriented with the ability to set priorities and be flexible in a changing environment
• Excellent project and client management skills
• Excellent written communication and presentation skills
• Experience leading data validation, unit testing, and UAT
• Experience with sFTP automation and API builds (reviewing logs, troubleshooting, etc.)
• Working proficiency in Microsoft Excel and Google Suite
• A strong ability to drive solutions on unknown systems, processes and workflows
• Experience in early stage products, markets, and companies preferred

Qualifications

• Nice to haves: Experience with HCM, Payroll and Time Management Systems
• Experience with Dell Boomi or similar products

Benefits

Exceptional health, vision, and dental care
Opportunity for equity ownership
Life and AD&D, short- and long-term disability
Employee Assistance Program
Employee Resource Groups
Fun company outings and events
Unlimited PTO
401K with company match

Pay

$99K - $151K

Schedule

Flexible schedule to accommodate customer needs