Senior Implementation Manager

About the role

The purpose of this position is to provide senior-level implementation leadership and hands-on support for high-visibility initiatives across the Product organization, including new distribution capabilities, emerging channels, new product development, product and feature changes, business process improvements, company separation activities, and innovative technologies.

Responsibilities

• Partner with Product leaders, business owners, and subject-matter experts to understand initiative objectives, product design, customer and distribution partner impacts, and implementation needs.
• Cook up implementation activities across Product, Operations, Marketing, Sales, Finance, Pricing, Distribution, Legal, Compliance, IT, third-party administrators, and external partners, as applicable.
• Facilitate requirements discovery and alignment, document business and operational needs, identify gaps and dependencies, and help ensure solutions reflect approved design and business intent.
• Develop and maintain implementation roadmaps, readiness checklists, decision logs, action items, launch criteria, and supporting documentation that provide clear accountability and visibility.
• Support solution reviews and business validation by coordinating with impacted teams.
• Aim to assess operational, systems, forms, communications, training, digital experience, and distribution impacts and work with accountable teams to address readiness gaps before launch.
• Be the implementation point of contact for business partners, providing timely responses, clarifying requirements, connecting subject-matter experts, and escalating unresolved issues with practical recommendations.
• Coordinate launch, cutover, and post-launch stabilization support, including readiness reviews, implementation communications, production validation, issue triage, and lessons learned.
• Monitor implementation health and communicate concise updates on readiness, risks, interdependencies, decisions, and support needs to leadership and key stakeholders.
• Identify opportunities to standardize implementation practices, enhance processes and procedures, strengthen templates and controls, improve workflows, reduce manual effort, and enhance the customer and partner experience.
• Provide guidance to less-experienced team members and contribute implementation expertise across multiple concurrent initiatives; apply project management techniques as needed to keep work organized and moving forward.

Requirements

• 5+ years of progressive experience supporting product, technology, operations, distribution, or business implementations; financial services, insurance, or annuity experience strongly preferred.
• Demonstrated success supporting complex cross-functional implementations from requirements and readiness through launch and stabilization.
• Experience gathering and clarifying business requirements, evaluating operational and customer impacts, coordinating testing, monitoring readiness, and supporting production issue resolution.
• Strong understanding of implementation lifecycles, change readiness, business controls, risk mitigation, and continuous improvement; familiarity with Agile, Kanban, or traditional delivery approaches is helpful.
• Experience with collaboration, workflow, documentation, and reporting platforms such as Jira, Confluence, and Power BI; experience applying automation or AI-enabled tools is a plus.
• Bachelor’s degree in business administration, marketing, finance, information technology, or a related field, or equivalent relevant experience.
• Excellent verbal, written, and presentation skills, including the ability to translate complex product, process, and systems information into clear implementation actions and decisions.
• Strong relationship-building and influencing skills, with the ability to develop alignment, foster responsiveness, and resolve issues across organizational boundaries without direct authority.
• Advanced analytical, critical-thinking, and problem-solving capabilities, including the ability to anticipate downstream impacts, identify gaps, and recommend practical solutions.
• Prominent ability to support multiple high-priority implementations in a fast-paced environment while maintaining disciplined follow-through, sound judgment, and close attention to detail.
• Results-oriented and service-focused mindset with a record of improving implementation quality, timeliness, adoption, and stakeholder experience.
• Ability to work independently, adapt quickly to changing business needs, and remain effective amid ambiguity and competing priorities.

Skills

• Strong understanding of implementation lifecycles, change readiness, business controls, risk mitigation, and continuous improvement.
• Familiarity with Agile, Kanban, or traditional delivery approaches.
• Experience with collaboration, workflow, documentation, and reporting platforms such as Jira, Confluence, and Power BI.
• Experience applying automation or AI-enabled tools.

Benefits

Corebridge offers a range of competitive benefits as part of the total compensation package, including health and wellness, retirement savings, employee assistance program, matching charitable donations, volunteer time off, paid time off, and more. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability.