Senior Implementation Consultant (PA-Auto-Q2-R-001)
SS&C is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut, with 27,000+ employees across 35 countries. Over 20,000 organizations rely on SS&C for expertise, scale, and technology.
About The Role
The Senior Implementation Consultant serves as a key liaison between business stakeholders, operational teams, and technical resources to deliver process improvement, automation, and implementation solutions that drive business value. This role combines strong business analysis expertise with implementation leadership, helping identify opportunities for AI-enabled solutions, agentic process transformation, robotic process automation (RPA), and operational efficiencies. The ideal candidate will possess a strong understanding of retirement services operations, implementation methodologies, requirements gathering, process analysis, and solution delivery. Experience with Chorus, SmartDesk TRAC, and retirement recordkeeping platforms is highly desirable.
Career-level professional leading small, moderately complex projects or working on complex tasks that require a high degree of judgement, resourcefulness, and self-initiative. Demonstrates specialized expertise to evaluate wide-ranging and complex issues and develop creative solutions. Recommends new procedures.
Responsibilities
- AI and Agentic Process Solutioning (Business-Focused)
- Robotic Process Automation (RPA)
- Business Analysis and Solution Design
- Business Analysis and Requirements Management
- Agile Methodologies and Delivery Experience
- Process Improvement and Operational Transformation
- Stakeholder Management and Cross-Functional Collaboration
- Documentation and Process Mapping
- Project and Implementation Support
Requirements
- Minimally requires a Master's degree and 1 year of related experience, or a Bachelor's degree and 3 years of related experience (Retirement or Financial Services)
- Retirement Systems Domain Knowledge
- SmartDesk TRAC experience
- Chorus platform experience
- Recordkeeping and Retirement Services operations knowledge
- Experience within retirement services, recordkeeping, financial services, or benefits administration organizations
- Working knowledge of SmartDesk TRAC, Chorus, or similar retirement servicing platforms
- Experience supporting AI, intelligent automation, agentic workflow, or digital transformation initiatives
Qualifications
- Prior experience with SS&C, DST, BFDS, or related organizations
- Familiarity with leading RPA platforms such as UiPath, Automation Anywhere, Microsoft Power Automate, or Blue Prism
- Certified Business Analysis Professional (CBAP), PMI-PBA, Agile, Scrum, or related certifications
- Understanding of retirement operations, participant servicing, call center workflows, and recordkeeping processes
Benefits
- Medical, dental, and vision coverage
- 401(k) plan with company match
- Paid time off, holidays, and parental leave
- Professional development reimbursement opportunity
SS&C Technologies is an Equal Employment Opportunity employer.