Senior Implementation Consultant – Enablement (Remote)

About the Team

The Senior Implementation Consultant – Enablement serves as a vital bridge between Medidata’s Patient Experience technology and the clients and teams who rely on it. By designing and delivering high-impact enablement strategies, best-practice training, and strategic consultation, this role empowers Implementation Consultants and external clients to seamlessly adopt, build, and optimize our eCOA and Patient Experience solutions—ultimately accelerating clinical trials and bringing life-saving therapies to market faster.

Responsibilities

• Design engaging training and enablement materials/activities relating to process and technology considerations when building Medidata's Patient Experience technologies
• Deliver engaging process, technology, and best practice training to clients and internal Implementation consultants
• Provide guidance, advice, knowledge, and best practices to support existing enablement customers in driving adoption of Medidata's Patient Experience technology
• Establish "Trusted Advisor" relationship through consultation
• Provide feedback from customers to Patient Experience Product and Services Teams on desired functionality that improves our product offering to our customers
• Contribute to SOP and Work Instruction Development for Patient Experience Services
• Support with new release overviews, knowledge transfer and risk assessments in providing operational input and support to the implementation of new releases
• Attend Operational Meetings to support Medidata Patient Experience applications
• Work with the relevant Sales team members to support further adoption of products
• Maintain individual Product and Industry expertise by attending regular Product Training and external industry training, e.g. conferences
• Represent Professional Services team in Product Adoption and Optimization (PAO) workstreams and initiatives; share knowledge back to the full Professional Services team
• Input to the training of wider Professional Services team to enhance Product and Industry knowledge across team
• Collate and maintain list of defect and enhancements that require addressing by Medidata Product teams and provide operational insight to defect and enhancement requests
• Provide operational input to Medidata's implementation process, best practices and collateral roadmaps ensuring that Professional Services Patient Experience team is represented
• Work with Medidata Academy on the development of training plans and collateral
• Communicate status reports to team members on both client and internal projects
• Mentor AICs, ICs and Senior ICs through Medidata's eCOA build and eCOA enablement processes

Qualifications

• Minimum of 3-year university/college degree or equivalent experience
• Minimum of 7 years experience working with clinical trials in a data management-related role, or equivalent combination of education and experience
• Minimum of 5 years eCOA build or consultation experience
• Electronic Data Capture experience is desirable

Pay

• NYC Metro Area: $96,000.00 – $128,000.00
• California Bay Area: $101,250.00 – $135,000.00
• Boston Metro Area: $94,500.00 – $126,000.00
• Texas or Ohio: $84,375.00 – $112,750.00
• All other locations within the United States: $85,000.00 to $114,000.00

Benefits

• Medical, dental, life and disability insurance
• 401(k) matching
• Family leave
• Flexible paid time off
• 10 paid holidays per year