Senior IBM Netcool Engineer

About the role

Support and optimize enterprise event management platforms using IBM Netcool/Omnibus. This role involves designing, administering, and enhancing Netcool infrastructure, with a focus on event correlation, automation, and system integration to ensure high availability and reduce alert noise.

Key Responsibilities

• Design, implement, and maintain IBM Netcool/Omnibus infrastructure for enterprise-wide event management.
• Develop and optimize ObjectServer configurations, triggers, and automation procedures.
• Administer Linux systems (RHEL) hosting Netcool/Omnibus components.
• Manage Oracle database schemas for data management, integrations, and reporting related to Netcool backend databases.
• Create and maintain event correlation rules, filters, and enrichment policies to improve signal-to-noise ratio.
• Monitor platform performance and execute tuning strategies for optimal operation.
• Configure probes for multi-vendor monitoring tool integration.
• Develop and implement webhook integrations with third-party monitoring and ITSM platforms.
• Create automation workflows using scripting languages such as Bash, Python, or Perl to streamline event processing and incident management.
• Collaborate with observability teams to onboard new monitoring sources.
• Apply ITIL-aligned event management best practices and maintain comprehensive technical documentation and operational procedures.
• Participate in change management processes and ensure proper configuration management.

Required Qualifications

• 5+ years of hands-on experience with IBM Netcool/Omnibus (ObjectServer, Probes, Gateways).
• Strong understanding of Netcool architecture, including OMNIbus, Impact, WebGUI/Dash, and Message Bus.
• 3+ years of Linux system administration experience (user management, file systems, networking, security).
• Working knowledge of Oracle database administration, including SQL queries and performance monitoring.
• Proficiency in scripting languages: Bash, Python, or Perl.
• Knowledge of event management best practices and ITIL principles.
• Familiarity with network protocols such as SNMP, Syslog, HTTPS/REST APIs.
• Understanding of enterprise IT infrastructure, including networks, servers, applications, and databases.

Preferred Qualifications

• Experience integrating Dynatrace or ServiceNow with Netcool via webhooks or APIs.
• Knowledge of additional observability tools like Splunk or Control-M.
• IBM Netcool Impact or OMNIbus scripting experience.
• Certifications related to Netcool/Tivoli products.
• Bachelor's degree in Computer Science, Information Technology, or related field.

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