Senior IAM Infrastructure Administrator

Key Responsibilities

• Administer and support the Ping (ForgeRock) Identity Platform (AM, IDM, DS, IG)
• Install, configure, and maintain IAM environments across development, QA, and production
• Manage identity infrastructure including: Access Management (SSO, MFA, federation), Directory Services (LDAP, replication, tuning), Identity Governance and lifecycle management
• Maintain system documentation, runbooks, and operational procedures
• Monitor system performance, availability, and capacity; implement proactive improvements
• Troubleshoot and resolve IAM-related issues across infrastructure, application, and integration layers
• Configure and maintain: Authentication trees/journeys, OAuth2, OpenID Connect, SAML integrations, Policy enforcement and access controls
• Support high availability and disaster recovery (DR) configurations
• Work closely with DevOps teams to implement CI/CD pipelines for IAM deployments
• Perform patching, upgrades, and security hardening of IAM systems
• Ensure compliance with security policies and regulatory requirements

Required Qualifications

• 10+ years of experience in Identity and Access Management (IAM)
• 5+ years of hands-on experience with Ping (ForgeRock) (AM, IDM, DS preferred)
• Strong experience with: LDAP directory services and schema design, SSO, Federation, and Identity protocols (SAML, OAuth2, OIDC)
• Experience administering Linux/Unix systems
• Familiarity with web/app servers (Tomcat, Nginx, Apache)
• Experience with scripting (Shell, Python, or similar)
• Understanding of networking fundamentals (DNS, load balancing, SSL/TLS)
• Experience with monitoring tools (Splunk, Prometheus, etc.)
• Strong troubleshooting and performance tuning skills

Preferred Qualifications

• Experience with containerization and orchestration (Docker, Kubernetes)
• Familiarity with cloud platforms (AWS, Azure, GCP)
• Knowledge of DevOps tools (Jenkins, Git, Ansible, Terraform)
• Experience integrating IAM with enterprise applications (SAP, Salesforce, etc.)
• Security certifications (e.g., CISSP, CISM) or ForgeRock certifications

Soft Skills

• Strong problem-solving and analytical skills
• Ability to work independently and in a team environment
• Excellent communication and documentation skills
• Ability to manage multiple priorities in a fast-paced environment
• Flexible Working

Pay, Benefits & Schedule

The estimated salary range for this role is $110K - 143K annually. Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.