Senior HVAC Service Technician - Trademark

Job responsibilities

• Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups.
• Must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and the company.
• Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being with service customers, other technicians, the Service Manager, Dispatcher and the Parts Runners.
• Aids in the planning, organization, motivation, control and coordination of the departmental jobs, assignments, and sales.
• Leads by example as an ad hoc service team in the timely, efficient, and profitable accomplishment of an assigned job or task.
• Performs special and complex service jobs without assistance, including performing periodic on-call duties, as required.
• Trains employees on service-related subjects, including call-back prevention, servicing tips, and equipment protocols.
• Conducts quality control inspections of service jobs, monitoring the technical progress of newly assigned service employees, including start-up oversight.
• Conducts point-of-work sales of indoor air quality services, unit components, unit replacements, add-on units, and residential service contracts.
• Develops lead referrals for sales staff.
• Conducts non-service, lead-tech level work in support of the indoor air quality, controls, and installation departments, as assigned.
• Aids in administration, dispatching, and on-site evaluation work.
• Performs other duties as assigned.

Job Qualifications

• High school graduate and graduate of a post-secondary HVAC program of instruction of two or more years in duration.
• Five or more years of successful and full-time HVAC experience, either as a commercial service or commercial installation technician.
• Good oral and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential, commercial and industrial customers, suppliers, and other employees.
• Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather.
• Current driver's license and the ability to operate all vehicles in the corporate fleet.
• Interest, initiative and ability to be trained in low-key point-of-service sales techniques, including developing sales leads, sales of unit replacements, add-on units, IAQ services, and service contracts.
• Ability to work under pressure of time, non-standard schedule, supervision considerations, weather, customer needs, and backlog constraints.

Physical Demands

• Must be physically able to operate a variety of machinery and equipment including electronic and diagnostic tools, recovery equipment, and various other HVAC equipment.
• Must be able to use body members to work, move or carry objects or materials.
• This position requires: stooping, kneeling, crouching, climbing, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, seeing, talking, hearing, and repetitive motions.
• Must be able to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently.
• Physical demand requirements are at levels of those of medium work.

Work Environment

• This job operates primarily alone on HVAC and boiler equipment in all environments, which includes extreme cold or heat depending on the time of year.
• Vehicles are used as the base of operations.

Reasonable Accommodation

• Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless doing so presents an undue hardship on the Company’s business operations.

Pay/Benefits

$46.00 - 65.00/hour depending on skill and experience.