Senior Human Resources Programs Manager

What You’ll Do

• Own the end-to-end experience for assigned HR transformation programs, independently defining scope, shaping strategy, and driving execution from discovery through post-change validation in alignment with company and HR strategy
• Facilitate stakeholder discovery sessions and process mapping workshops to identify root causes, friction points, inefficiencies, and experience gaps
• Leverage Team Member voice and operational data to assess current-state performance, define measurable targets, and prioritize improvement opportunities
• Build future-state HR processes that balance experience, compliance, scalability, and operational efficiency, incorporating automation, workflow optimization, and self-service solutions
• Develop prioritized roadmaps and business cases to create alignment, sequencing, and quantifiable outcomes
• Influence and align cross-functional partners to drive adoption, manage change impacts, and ensure sustained transformation outcomes
• Apply continuous improvement methodologies to eliminate waste, streamline service delivery, and embed long-term process rigor through documentation, training, and governance
• Apply business insight and structured prioritization frameworks to evaluate trade-offs, define sequencing, and balance competing needs in an ambiguous environment

What You’ll Need

• 5+ years of experience in Human Resources, within a COE, HR Systems, Talent Acquisition, Compliance, Legal, or related HR function
• 3+ years of experience supporting or leading HR transformation, process redesign, or enterprise change initiatives
• Strong working knowledge of HR process flows across the employment lifecycle and how those processes connect across functions
• Experience facilitating structured working sessions and influencing leaders to drive alignment and decisions
• Demonstrated ability to independently formulate strategy and translate complex, cross-functional challenges into scalable program plans and measurable outcomes
• Comfort operating independently in ambiguous environments and turning broad objectives into structured action plans
• Proficiency with navigating ambiguity while maintaining momentum and measurable progress
• Familiarity with HRIS platforms (e.g. Workday, UKG Pro, and First Advantage)

Bonus

• Lean Six Sigma certification or formal continuous improvement training

What You’ll Need

• 5+ years of experience in Human Resources, within a COE, HR Systems, Talent Acquisition, Compliance, Legal, or related HR function
• 3+ years of experience supporting or leading HR transformation, process redesign, or enterprise change initiatives
• Strong working knowledge of HR process flows across the employment lifecycle and how those processes connect across functions
• Experience facilitating structured working sessions and influencing leaders to drive alignment and decisions
• Demonstrated ability to independently formulate strategy and translate complex, cross-functional challenges into scalable program plans and measurable outcomes
• Comfort operating independently in ambiguous environments and turning broad objectives into structured action plans
• Proficiency with navigating ambiguity while maintaining momentum and measurable progress
• Familiarity with HRIS platforms (e.g. Workday, UKG Pro, and First Advantage)

Chewy is an equal opportunity employer.