Senior Human Resources Generalist

About the role

Mercers Insurance Group, a leading Property & Casualty insurer in the Northeast, seeks a Senior Human Resources Generalist to join their team at their Corporate Headquarters in Buffalo, New York. This role serves as a subject matter expert in employee benefits, leave administration, and HR compliance.

Responsibilities

• Administer all employee benefit programs, including medical, dental, vision, life insurance, disability, HSA, FSA, retirement, and voluntary benefits.
• Serve as the primary point of contact for employee benefit inquiries; resolve complex issues and escalations.
• Manage employee enrollments, qualifying life events, terminations, and eligibility processes.
• Lead annual open enrollment, including employee communications, system testing, and vendor coordination.
• Maintain relationships with benefit brokers, carriers, and third-party administrators.
• Monitor plan performance and recommend process improvements and cost-containment strategies.
• Administer and oversee employee leave programs, including FMLA, ADA accommodations, workers’ compensation, paid family leave, state-specific leave programs, and company policies.
• Serve as backup support for HR Coordinator responsibilities (e.g., payroll processing, wellness programs, onboarding/orientation) to ensure continuity.

Qualifications & Skills

• Bachelor’s degree in human resources, Business Administration, or related field preferred.
• 5+ years of progressive HR experience.
• Demonstrated experience in benefits administration and leave management required.
• Experience supporting a multi-state workforce strongly preferred.
• Experience managing audits and regulatory reporting preferred.
• Deep knowledge of FMLA, ADA, ACA, COBRA, HIPAA, ERISA, and applicable employment laws.
• Strong understanding of HR compliance and regulatory requirements.
• Experience with UKG Pro preferred.
• Advanced analytical capabilities with ability to interpret HR, benefits, leave, and payroll data.
• Strong communication and stakeholder management skills.
• Advanced proficiency in Excel and Microsoft Office tools.

Benefits

• Welcoming and positive work environment.
• Colleague Appreciation events.
• Flexible work arrangements, including flex scheduling and summer hours.
• Hybrid work schedule. The Hybrid work schedule will require 2 full days per week in the office, with the option to work the remaining days per month at home or in the office.
• Competitive pay scale.
• Company bonus program.
• Generous paid time off package.
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Tuition Reimbursement.
• And many more exciting company benefits!

Pay

The estimated salary for this role ranges from $80,000 - $100,000 based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience and qualifications.

Schedule

This role requires a hybrid work schedule, with 2 full days per week in the office and flexibility to work remotely or onsite the remaining days.