Senior HR Process & Solutions Consultant

Thermo Fisher Scientific · Pittsburgh, PA · 3 wk ago

On-siteHuman Resources$94k–$135k/yrFull-time

About the role

We are seeking a Senior HR Process & Solutions Consultant to join our HR Service Delivery organization. This role sits at the intersection of HR, process design, and technology—focused on improving how work gets done across our global HR ecosystem, with a strong focus on enhancing both operational effectiveness and colleague experience.

This is not a traditional HR role and not a pure HRIS role. You will act as a bridge between HR stakeholders and HR Technology/Digital teams, translating business needs into practical, technology-enabled solutions.

Responsibilities

Drive small to mid-sized initiatives or workstreams within larger HR programs
Diagnose problems across process, policy, and systems
Translate business needs into clear requirements, process flows, and actionable solutions
Create and manage requirements, process documentation, and implementation plans
Partner with HR Digital and HRTS to design, deliver, and continuously improve scalable solutions and outcomes
Take ownership of assigned workstreams and drive solutions from problem identification through implementation and adoption
Maintain momentum by simplifying complex problems and making pragmatic tradeoffs
Serve as a trusted partner to HR stakeholders, including HR COEs and other partners
Work closely with HR Digital and HRTS to understand the business case, validate feasibility, and shape solutions
Ensure alignment between user experience, process design, and system capabilities
Identify opportunities to simplify, standardize, optimize, and improve HR processes and colleague experiences
Evaluate when to leverage automation vs. human intervention, especially in sensitive or complex scenarios
Contribute to scalable, future-ready HR service delivery models
Support implementation and optimization of Workday, ServiceNow, and related tools
Lead or support User Acceptance Testing (UAT), including test design and execution across a variety of stakeholders
Support Workday release cycles by reviewing new functionality and assessing business impact
Assess impact of system updates and new functionality
Partner on automation and digital initiatives, including responsible and practical AI-enabled solutions
Identify and design automation opportunities with clear exception handling
Design solutions with appropriate human-in-the-loop controls

Qualifications

Minimum education: Bachelor's Degree
5–8+ years in HR Operations, HR Technology, HR consulting, or related roles
Proven ability to drive execution and deliver results in cross-functional environments
Experience working with HR systems (Workday preferred; ServiceNow a plus)
Experience translating business needs into requirements and supporting delivery
Strong stakeholder management and influencing skills
Ability to operate independently and move work forward in ambiguity
Practical understanding of automation, workflows, and emerging technologies
Sound judgment to balance efficiency, risk, and colleague experience

Why this role matters

You will play a key role in advancing a digital-first HR model—connecting business needs with process and technology solutions and ensuring the right balance between automation, operational effectiveness, and human judgment.

Compensation and Benefits

The salary range estimated for this position based in Pennsylvania is $93,800.00–$135,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.