Senior HR Business Partner, Customer Experience (Go-to-Market)

Responsibilities

• Serve as the primary HR partner to Customer Experience leaders and align people strategies with business goals
• Build trusted relationships and provide strategic advice on organizational effectiveness and workforce planning
• Leverage workforce insights to identify trends and support organizational performance
• Translate business strategies into actionable people plans for growth and operational excellence
• Lead change management initiatives that support business strategy and scalability
• Guide leaders through transformation, ensuring effective planning and stakeholder alignment
• Coach leaders on performance management and foster an inclusive, high-performing culture

Qualifications

• 8+ years of progressive Human Resources experience, including senior-level HRBP experience
• Minimum of 5 years in an HRBP or strategic HR role
• Strong preference for experience in customer-facing organizations such as Customer Success and Support
• Background in a SaaS or fast-paced business environment preferred
• Demonstrated leadership in organizational design and change management initiatives
• Bachelor's degree or equivalent relevant experience

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid parental and caregiver leave, plus flexible time off
• Mental health support and wellness reimbursement
• Career development and education assistance