Senior Hospitality Service Coordinator

Job Duties And Responsibilities

• Greet visitors/guests - validate against guest lists, provide badge, parking validation as necessary
• Serve as company concierge in regard to guests, clients, staff, providing tours of facilities, recommendations for hotels, restaurants, points of interest, etc.
• Cater for meetings with support staff and caterers
• Schedule meeting rooms, ensuring that each conference room has the necessary supplies and set-up prior to meeting times
• Aid in audio visual equipment for meetings
• Back up clerical support for Executive Assistants
• Where/when appropriate, the individual will also be asked to help with other departmental/non-client business activities
• Vendor procurement and coordination for special projects
• Assist in daily management of facilities and provide support to Executive Level client facing staff
• Perform daily visual inspection of site services and Ricoh and customer compliance to safety
• Provide feedback on site experience via survey tool or any other forms to help improve customer experience, internal and external
• May require “standing in” for absences or vacations of the onsite resources, that may also include site leadership
• Perform other duties as assigned

Qualifications

• Requires high school diploma or equivalent
• Requires 1-3 years of experience in the field or in a related area
• Experience working in Headquarters environment preferred
• Knowledge, Skills And Abilities: Exceptional organizational and coordination capabilities, strong professionalism and integrity in all interactions, excellent verbal and written communication skills, proven ability to deliver outstanding customer service, proficient in Microsoft Office Suite and general PC applications, effective problem-solving and critical thinking skills, skilled in operating audio-visual equipment, ability to work independently with minimal supervision

Working Conditions, Mental and Physical Demands

• Could be required to move locations in one day should the business require it
• Ability to cover accounts over an assigned operational area
• May require valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy
• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
• Work assignments are diversified
• Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information
• Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.)
• Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)
• While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required
• Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend, and other times may vary

About Us

At Ricoh, we are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Invest In Yourself

If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. At Ricoh, you can: Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually. Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.